topic PART 2 in Get Support

PART 2

Jenjen78 — Thu, 06 Jan 2022 07:55:32 GMT

I have a number ported which does not get texts, phonecalls

doesnt work

my old number from PM is now closed

i have no hotspot

i just want a number that works with a phone

Re: PART 2

JK8 — Tue, 27 Jul 2021 20:04:10 GMT

@Jenjen78 wrote:
I have a number ported which does not get texts, phonecalls
doesnt work
my old number from PM is now closed

i have no hotspot

i just want a number that works with a phone

Are you a returning customer? If so maybe your port is not complete. I will email you the Telus porting team number. Check the envelope icon top right corner.

Re: PART 2

computergeek541 — Tue, 27 Jul 2021 20:04:52 GMT

@Jenjen78 wrote:
I have a number ported which does not get texts, phonecalls
doesnt work
my old number from PM is now closed

i have no hotspot

i just want a number that works with a phone

Pleae re-insert your old carrier's SIM card. You need to respond to a text message to authorize the number port. Also, those incoming calls will continue to go there until poritng is complete.

Re: PART 2

softech — Tue, 27 Jul 2021 20:51:10 GMT

@Jenjen78 wrote:
I have a number ported which does not get texts, phonecalls
doesnt work
my old number from PM is now closed

Are you in the process to port INTO PM or port your number OUT of PM?

Re: PART 2

esjliv — Wed, 28 Jul 2021 10:19:15 GMT

@Jenjen78 wrote:
I have a number ported which does not get texts, phonecalls
doesnt work
my old number from PM is now closed

i have no hotspot

i just want a number that works with a phone

Hello @Jenjen78 ,

Some trouble shooting for your to try:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

If still having issues after this and other suggestions contact Moderators for assistance.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)