topic Re: Replying to your reply in Get Support

Replying to your reply

Alanhowey — Thu, 06 Jan 2022 07:55:17 GMT

Your email to me said you did not see the $80.48 charge I am enquiring about. Being I cannot reply to your email directly nor can I phone you or have a live online chat I don’t know what any satisfactory methods there are to communicate. The charge in this amount shows on my bank statement July 20 as transaction date and posted to my account on the 21st.
Please explain what this charge is as this cell phone is not used and only here should there be an emergency.
Thank you

Re: Replying to your reply

ShawnC13 — Tue, 27 Jul 2021 21:40:12 GMT

@Alanhowey wrote:
Your email to me said you did not see the $80.48 charge I am enquiring about. Being I cannot reply to your email directly nor can I phone you or have a live online chat I don’t know what any satisfactory methods there are to communicate. The charge in this amount shows on my bank statement July 20 as transaction date and posted to my account on the 21st.
Please explain what this charge is as this cell phone is not used and only here should there be an emergency.
Thank you

@Alanhowey , check the envelope in the upper right hand corner that is where you should be able to reply to the Moderators and that is how they should be communicating with you

Re: Replying to your reply

Anonymous — Tue, 27 Jul 2021 16:18:51 GMT

@Alanhowey

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Replying to your reply

hTideGnow — Tue, 27 Jul 2021 16:39:15 GMT

@Alanhowey , you should see something like this on the upper right of this page

Re: Replying to your reply

BKNS27 — Tue, 27 Jul 2021 18:04:46 GMT

@Alanhowey

You can log into your Self Serve account to see what the charges are for. Look under View Payment History.
If there are discrepancies, contact a PM moderator as noted by other PM Community members.

Re: Replying to your reply

esjliv — Wed, 28 Jul 2021 14:00:34 GMT

@Alanhowey wrote:
Your email to me said you did not see the $80.48 charge I am enquiring about. Being I cannot reply to your email directly nor can I phone you or have a live online chat I don’t know what any satisfactory methods there are to communicate. The charge in this amount shows on my bank statement July 20 as transaction date and posted to my account on the 21st.
Please explain what this charge is as this cell phone is not used and only here should there be an emergency.
Thank you

Hello @Alanhowey

You posted in a Public forum. We are all customers/members like yourself.

You must respond to the Private message you received from the Public Mobile representative(s) for your unknown charge.

I hope you get that sorted out.

Re: Replying to your reply

Alanhowey — Wed, 28 Jul 2021 14:14:39 GMT

Could you please let me know how to cancel this thread? Have talked to moderator.

Thank you.

Re: Replying to your reply

esjliv — Wed, 28 Jul 2021 14:18:03 GMT

@Alanhowey threads don't really get canceled or deleted or moved, unless there is inappropriate or not relevant data in a particular threads or sections. Then oracles will move or delete.

Threads are around to help other members.