topic Re: Problems With Texts!!! in Get Support

Problems With Texts!!!

martymendes — Thu, 06 Jan 2022 07:55:10 GMT

Anyone else having problems with texts today? Tried sending a text and failed. Restarted my phone and two texts appeared which were sent much earlier in the day. What's going on? I probably missed some calls too but have no way of knowing. My first week with PM has been plagued with problems.

Re: Problems With Texts!!!

Anonymous — Tue, 22 Jun 2021 16:33:29 GMT

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE

or HERE

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

and make sure APN Settings On device

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Re: Problems With Texts!!!

Triguy — Tue, 22 Jun 2021 16:34:17 GMT

Try putting your phone in airplane mode and switch it back. If you have another phone try swapping the sim. Did you port your phone number over to PM ?

Re: Problems With Texts!!!

martymendes — Tue, 22 Jun 2021 16:39:09 GMT

Yes, I ported from Rogers and had all kinds of missed calls and texts for the first couple of days. Thought it was resolved but same story today. As much as I hate Rogers, I never had any such problems. Starting to wonder if it's a classic case of you get what you pay for but I really hope I'm wrong.

Re: Problems With Texts!!!

Anonymous — Tue, 22 Jun 2021 16:46:42 GMT

i hate Rogers Too,

what kind of device you have it,

Do you do what I suggest to you in my original posting !

Re: Problems With Texts!!!

will13am — Tue, 22 Jun 2021 16:48:30 GMT

@martymendes wrote:
Yes, I ported from Rogers and had all kinds of missed calls and texts for the first couple of days. Thought it was resolved but same story today. As much as I hate Rogers, I never had any such problems. Starting to wonder if it's a classic case of you get what you pay for but I really hope I'm wrong.

@martymendes , has your number port been completed successfully? Cancellation of your Rogers account is the best way to confirm that. If your Rogers account is still active, then calls and text will be going to the old service.

Re: Problems With Texts!!!

martymendes — Tue, 22 Jun 2021 16:51:42 GMT

@Anonymous I restarted the phone and everything came in. Texts and a voicemail. The phone didn't even ring this morning. Meanwhile, my outgoing texts were sent but replies did not reach me. I was already assistaed by tech support yesterday and told this was resolved. Disappointing to say the least.

Re: Problems With Texts!!!

martymendes — Tue, 22 Jun 2021 16:53:05 GMT

@will13am Yes. Rogers account is gone and tech support confirmed the port was successful. Is it just possible PM is unreliable?

Re: Problems With Texts!!!

Anonymous — Tue, 22 Jun 2021 16:59:55 GMT

@martymendes

so can you try with another device
put it your SIM card in another phone and check it out
maybe your device need a factory restore settings.

Re: Problems With Texts!!!

darlicious — Tue, 22 Jun 2021 17:13:35 GMT

@martymendes

Had you rebooted the phone since the moderator sorted out your port? That may be all it needed. Once the OS gets its downtime and resets itself all things return to normal again. You may want to reboot the phone once a day for a few days just to be on the safe side.

Re: Problems With Texts!!!

martymendes — Tue, 22 Jun 2021 17:16:01 GMT

@Anonymous Thanks for the suggestion but I've had this problem with a Samsung s5 and now with the s7. Also, because it's intermittent it's very difficult to resolve. If it was a problem with a setting I would expect it to not work at all. This is on and off service. Doesn't seem like a hardware issue.

Re: Problems With Texts!!!

martymendes — Tue, 22 Jun 2021 17:22:09 GMT

@darlicious I will try some reboots over the next fews days but the service was working perfectly yesterday so I saw no need to reboot nor was I instructed to do so. I have a month to test this out. Let's see what happens.

Re: Problems With Texts!!!

softech — Tue, 22 Jun 2021 17:26:53 GMT

The initial missed call and test after porting is understandable. It takes time for all mobile providers to learn about your new "home". It can take as many as 3 days.

For the current issue. Try changing to "3G only" for your network to see if it helps. Also, see if you can keep track of the area you missed the text. It will be easier to notice when you send a text and notice it doesn't send.

Of course, it doesn't hurt to open a ticket with Mod. They can confirm the settings on the backend and might able to reset something.

Re: Problems With Texts!!!

darlicious — Tue, 22 Jun 2021 17:31:18 GMT

@martymendes

Rebooting is the number one troubleshooting method here. Whenever you change something it is always suggested to reboot your phone. Reactivate your account, buy an add on, change plans... Reboot. It's not that it is necessary everytime but often customers don't do it enough. With all the info we bombard our phones with and what we expect them to do....they need to turn their brain off too.

Just as we do every night.

Re: Problems With Texts!!!

Anonymous — Tue, 22 Jun 2021 17:41:30 GMT

@martymendes

can you try it selecting the network to "3G ONLY"

for android visit HERE ,

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

Re: Problems With Texts!!!

will13am — Tue, 22 Jun 2021 19:18:57 GMT

@martymendes wrote:
@Anonymous Thanks for the suggestion but I've had this problem with a Samsung s5 and now with the s7. Also, because it's intermittent it's very difficult to resolve. If it was a problem with a setting I would expect it to not work at all. This is on and off service. Doesn't seem like a hardware issue.

If the problem is intermittent, it might be worthwhile to get the moderators to do a reset on the account.

Re: Problems With Texts!!!

martymendes — Tue, 22 Jun 2021 19:34:07 GMT

@softech how would I change to 3g only. I have a "gsm only" but not a "cdma only" option on my phone. Some of the texts that failed today were from numbers that texted me successfully yesterday so it's not because they're with a voip carrier or anything like that. I also had the public library call me with a "pick up ready" message and the phone didn't even ring! Went straight to voicemail and I only found out after I rebooted my phone.

Re: Problems With Texts!!!

darlicious — Tue, 22 Jun 2021 19:46:33 GMT

@martymendes

Are you near the capital region? There telus upgrade issues that delay the switch from 4G LTE to 3G for calling causing incoming calling to default to voicemail.. Look in your network settings for choose network

...

Re: Problems With Texts!!!

martymendes — Tue, 22 Jun 2021 19:53:50 GMT

@darlicious Thanks for the pics but my Samsung s7 doesn't have the same options as those.

Re: Problems With Texts!!!

darlicious — Tue, 22 Jun 2021 20:25:52 GMT

@martymendes

Yes but they listed the same way just an A3 instead of an S7. Pick the third option down. GSM only.