topic Re: Data add on in Get Support

Data add on

Kristenyorke13 — Thu, 06 Jan 2022 07:55:02 GMT

My bank account was charged for two extra 1G Data add ons but they do not show up on my account at all….. help..

t_p — Tue, 27 Jul 2021 10:47:10 GMT

Hi. I'm still a newbie here but from other posts, it would take 2 steps to buy add-ons:

1) Fund the account

2) Make the purchase

Did you make sure step 2 is done?

esjliv — Tue, 27 Jul 2021 10:51:27 GMT

@Kristenyorke13 wrote:
My bank account was charged for two extra 1G Data add ons but they do not show up on my account at all….. help..

Are the extra $'s showing up in your Available Funds area in your Self Serve account?

If you see all the funds there without the Data Addon added to your "My Data & Addons" section than you only loaded the funds.

To actually have the Addon applied to your account, now you must go back to the purchase Addons area and "Buy Add-ons" with the funds you loaded.

If you mistakenly added an extra $15 in your Available Funds than just leave it there, and it will be used up first on your next renewal cycle.

Triguy — Tue, 27 Jul 2021 12:03:45 GMT

You need to add them and make a payment.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

darlicious — Tue, 27 Jul 2021 13:16:17 GMT

Nice one! Newbie or not you got that right! Short and sweet and to the point.,