topic Re: Mad at myself for switching to PM from Freedom in Get Support

Chose wrong plan switching to PM from Freedom

chpconor — Tue, 04 Jan 2022 18:53:05 GMT

I ported from freedom today, but chose a slightly different plan. I just changed my plan to the promo plan...do you think PM will honour it?

Re: Mad at myself for switching to PM from Freedom

Mary_M — Fri, 16 Jun 2017 17:39:41 GMT

Hey @chpconor,

thank you for reaching out to us on our community !

As long as you have an active 90 day plan for 120$ (6GB, provincial wide talk and global text), and ported in from Freedom, the bonus data will be added within 72 hours. Please check your self-serve account at that time to verify that it has in fact been added.

I hope this helps 🙂

Mary

Re: Chose wrong plan switching to PM from Freedom

pakmode — Fri, 16 Jun 2017 19:10:17 GMT

Welcome to PM @chpconor

Re: Mad at myself for switching to PM from Freedom

chpconor — Fri, 16 Jun 2017 20:15:46 GMT

Thanks so much, Mary!

Re: Mad at myself for switching to PM from Freedom

Mary_M — Fri, 16 Jun 2017 20:20:30 GMT

Glad I could help @chpconor

Enjoy your weekend! I know I will 😛 hihihihi

Mary

Re: Chose wrong plan switching to PM from Freedom

Vickel — Fri, 16 Jun 2017 22:01:00 GMT

Just curious
Which plan did you pick?

Re: Mad at myself for switching to PM from Freedom

Martinlht — Sat, 17 Jun 2017 02:29:39 GMT

How exactly do we know it is added onto it? Currently in my addons section it shows 6GB, will that change to 12GB? Thanks!

Re: Mad at myself for switching to PM from Freedom

NDesai — Sat, 17 Jun 2017 02:59:11 GMT

@Martinlht wrote:
How exactly do we know it is added onto it? Currently in my addons section it shows 6GB, will that change to 12GB? Thanks!

Q: If I activate on the 90 day, province-wide talk, global text, 6GB $120 plan and port-in my Freedom number upon activation, how will I know when I have received my bonus data?

Within 72 hours, your 6GB bonus will be applied. Please check your online account/self-serve to verify you have received your bonus 6GB. When the bonus 6GB are added, your plan will include a total of 12GB of data.

Re: Mad at myself for switching to PM from Freedom

pratchak — Sat, 17 Jun 2017 03:27:13 GMT

Yes it will be added. Please check it later on after 72 hours.

Re: Mad at myself for switching to PM from Freedom

productreg2014 — Fri, 30 Jun 2017 19:45:00 GMT

So when I signed on, although I selected the 6Gb plan as instructed, the amount I ended up paying is 186 which is for the 12G plan. So you are saying that this will change in 72 hours and I will be credited 60 dollars? (186 - 126 ? )

I am a little frustrated with this as I have lost my Freedom promotion and it seems Public Mobile has tricked me to signing up with them upselling their 12G plan for the original price. I am disappointed.