topic Re: Viewing Current Plan in Get Support

Viewing Current Plan

mmcniece — Thu, 06 Jan 2022 07:54:32 GMT

No matter which link I click to view my current plan the page shows an error and tells me to log out/in - which I do, but it keeps happening. Can I assume this is because my plan is old and no longer exists and they'd like me to change it?

Re: Viewing Current Plan

LurganIeUk — Mon, 26 Jul 2021 17:27:00 GMT

Try a different browser. Or clear cookies and history.

Re: Viewing Current Plan

mmcniece — Mon, 26 Jul 2021 17:32:12 GMT

Didn't help, but good idea. Thanks.

Re: Viewing Current Plan

JK8 — Mon, 26 Jul 2021 17:40:08 GMT

@mmcniece

Try again in a few hours. It could be a system problem you are experiencing. Clear cache/history. Close browser and open a new one in incognito. I usually use chrome.

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Re: Viewing Current Plan

Anonymous — Mon, 26 Jul 2021 17:42:26 GMT

@mmcniece

i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back,

very important to do it Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Re: Viewing Current Plan

mmcniece — Mon, 26 Jul 2021 17:43:37 GMT

I have turned of any browser extensions, tried incognito, etc. Maybe time is the answer! I'll try again later I guess. Thanks.

Re: Viewing Current Plan

JK8 — Mon, 26 Jul 2021 17:46:54 GMT

@mmcniece wrote:
I have turned of any browser extensions, tried incognito, etc. Maybe time is the answer! I'll try again later I guess. Thanks.

If after a few hours and still no luck and it is that one link you cannot access, but all other links in self service work contact a moderator.

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Re: Viewing Current Plan

Nezgar — Mon, 26 Jul 2021 18:27:59 GMT

@mmcniece wrote:
No matter which link I click to view my current plan the page shows an error and tells me to log out/in - which I do, but it keeps happening. Can I assume this is because my plan is old and no longer exists and they'd like me to change it?

I experienced this exact same issue today using the same Firefox browser I used all the time. Click "View plan" and you get the error message suggesting signing in again... Tried multiple times on multiple accounts.

Then I tried with Chrome, and it worked just dandy... ⁉️

Then back in firefox I opened up my browsing history, right-clicked on one of the "selfserve.publicmobile.ca" entries listed, and chose "forget about this site". After a short delay for that to process, I re-tried and it now works in firefox....

Of course YMMV.

Re: Viewing Current Plan

carlaspapa — Tue, 27 Jul 2021 10:03:57 GMT

@Nezgar

Hey that's a good idea I never thought of that I'm not too computer savvy but I'll try to remember for next time when I have trouble.