topic No SIM error in Get Support

No SIM error

Borgius — Thu, 06 Jan 2022 07:54:30 GMT

I tried shutting the phone off and on, pulling the SIM card tray out and putting back in several times. my software on my phone is completely up to date. I don't have access to another phone to try the SIM card in there. What should I try next?

Re: No SIM error

JK8 — Mon, 26 Jul 2021 17:16:05 GMT

@Borgius wrote:
I tried shutting the phone off and on, pulling the SIM card tray out and putting back in several times. my software on my phone is completely up to date. I don't have access to another phone to try the SIM card in there. What should I try next?

More details please. Are you a new customer activating or are you a current customer and your phone is not working. If the latter have you logged into self service to see the account status? Is it Active?

Re: No SIM error

Borgius — Mon, 26 Jul 2021 17:48:46 GMT

Current customer for about a year. Account status says active, my last payment went through etc.

Re: No SIM error

Anonymous — Mon, 26 Jul 2021 17:52:03 GMT

@Borgius

i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back,

and you can try to Remove your credit card and Logout and after 2 minutes

log in to re entered.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

very important to do it Reboot your phone.

what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Good Luck

Re: No SIM error

Anonymous — Mon, 26 Jul 2021 17:53:40 GMT

@Borgius : Have a look at devicecheck.ca . Did you buy the phone used or new?

Re: No SIM error

softech — Mon, 26 Jul 2021 17:53:45 GMT

@Borgius NO SIM error more to do with a faulty SIM or device SIM slot issue

really have to get a test phone to try the SIM or get another SIM to test the device. Any chance you can get it from a friend to try it out?

Re: No SIM error

LurganIeUk — Mon, 26 Jul 2021 17:58:37 GMT

What kind of phone. It is possible...in some phones.....to insert the SIM improperly.

Especially if your SIM card is behind a replaceable battery.

Re: No SIM error

Dunkman — Mon, 26 Jul 2021 18:05:54 GMT

@Borgius

You should also check the last 4 digits of your SIM card. Check your self servcie account and change SIM card option. It should show the last 4 digits. Make sure it matches your physical SIM card in your phone. If it does not match, let us know right away. Potential SIM card swap fraud issue.