topic Overage Charges in Get Support

Overage Charges

jwkehler — Thu, 06 Jan 2022 07:54:20 GMT

I'm occasionally receiving $21 extra charge on my account. My son has reached his data limit on certain months but it doesn't allow him to go over, but does this charge come from that???

Re: Overage Charges

Anonymous — Mon, 26 Jul 2021 15:44:23 GMT

@jwkehler : There are no overage charges. Where are you seeing this charge? Check your Payment history here (not payment card). Are you paying for another account on the same payment card? What do you mean "occasionally"?

Re: Overage Charges

computergeek541 — Mon, 26 Jul 2021 19:18:21 GMT

@jwkehler wrote:
I'm occasionally receiving $21 extra charge on my account. My son has reached his data limit on certain months but it doesn't allow him to go over, but does this charge come from that???

There are no overage charges at Public Mobile. Is it possible that these are autopay plan charges for someone else's plan?

Re: Overage Charges

LurganIeUk — Mon, 26 Jul 2021 15:44:45 GMT

Can you screen print your $Transactions? There are no overage charges here. Let's help you figure it out.

Re: Overage Charges

Anonymous — Mon, 26 Jul 2021 16:29:54 GMT

@jwkehler

at Public Mobile service is Prepaid no overage charges the can't apply extra charge for anyone,
maybe the charge you for another account on the same credit card,
you have to review your payment history sign in to Self-Serve,

Re: Overage Charges

jwkehler — Tue, 27 Jul 2021 14:14:00 GMT

Thank you for clarifying that there is no overage charges - I didn't take into consideration my rewards are cutting down the price of my plan 🙈

Re: Overage Charges

hairbag1 — Tue, 27 Jul 2021 14:18:28 GMT

@jwkehler wrote:
Thank you for clarifying that there is no overage charges - I didn't take into consideration my rewards are cutting down the price of my plan 🙈

That's 2 good surprises in one...no overages AND forgotten rewards. Like money in the bank !!

Now...tell you family and friends and you'll get even more rewards when they sign up using your referral code.

Welcome to the Public Mobile experience. 😷