topic Re: Need Help in Get Support

Need Help

BKS1977 — Thu, 06 Jan 2022 07:54:13 GMT

Please, I bought a $15 + tax $17 data add-on an hour ago but my mobile data still not working. Can someone please help.

Re: Need Help

softech — Fri, 18 Jun 2021 21:45:51 GMT

yes, there is an activation issue today..

from another member who got the answer from mod:

- looks like it's a nationwide issue with account creation but should be solved within 24 hours.

and you phone should activate soon

Re: Need Help

BlueB — Fri, 18 Jun 2021 21:49:15 GMT

@BKS1977

Sorry to hear... you may want to try accessing wifi if it's available or tether off a friend or family member in the meantime. Hopefully the issues @softech mentioned gets resolved sooner than later for you.

An alternative is to contact a Moderator if it's truly urgent in case they can assist with anything (via chatbot, lower-right corner, or message them here). With system issues though, it's a tough one. Fingers crossed for you! 🙂

Re: Need Help

softech — Fri, 18 Jun 2021 22:47:25 GMT

@BKS1977 sorry, i missed the original question.. 😞

you tried rebooted the phone? did My Account showing your newly purchased Data Addons on the overview page? Transaction history also confirmed that ?

Worst case, i guess you have to open a ticket as suggested by @BlueB

Re: Need Help

BlueB — Fri, 18 Jun 2021 22:01:49 GMT

@BKS1977

One other thing to check... when you log back into My Account, do you see your Data Add-on actually listed there under "My Data & Add-ons"?

Re: Need Help

computergeek541 — Sat, 19 Jun 2021 03:46:58 GMT

@BKS1977 wrote:
Please, I bought a $15 + tax $17 data add-on an hour ago but my mobile data still not working. Can someone please help.

Did you add $15 to your account before going through the steps to pruchase the add-on? If not, that procedure does not purchase the add-oon and would only add $15 to your Public Mobile account balance. If you now have an extra $15 balance in your Public Mobile account, go back and purchase the add-on.