topic Re: Waste of time in Get Support

Waste of time

Frances1 — Thu, 06 Jan 2022 07:53:56 GMT

Please call me back to assist on payment this online is not working at all

Re: Waste of time

Anonymous — Fri, 18 Jun 2021 16:04:05 GMT

@Frances1 : 1. There are many stores that sell vouchers.

2. There are a couple online places that sell vouchers.

3. There are a few stores that can do Instant Top-up.

4. If you have a valid, registered payment card on your account and you know your 4 digit PIN

You can use all 4 of these options using the 611 service. Edit: oops...not #3

Re: Waste of time

BlueB — Fri, 18 Jun 2021 16:03:57 GMT

Hi @Frances1... welcome to the Public Mobile Community! 🙂

We're users helping users here and usually get a lot of things solved by doing so. What are your problems not working online? Tell us more - do you have access to My Account?

You can always call 611 with a voucher and top up easily too, available from many retail outlets online, in-store (eg. convenience stores). Like @Anonymous said, you have options.

Let us know more and we can point you in the right direction!

Re: Waste of time

Triguy — Fri, 18 Jun 2021 16:11:02 GMT

You can purchase a voucher and call 611 to make a payment.

Pay For Your Services Through *611 Pay With A Credit Card

Please note you’ll need to pre-register a payment card via Self-Serve before being able to top-up through *611 with a payment card.

Dial *611 from your phone.
Press 1 from the main menu.
Press 2 to pay with your pre-registered payment card.
To make a payment equal to the amount due on your account, press 1. To select the payment amount from a list of options (i.e. $20, $40, etc.), press 2.
To confirm your selection, press 1 once again, and you’ll hear a message confirming your choice.

Pay With A Payment Voucher

Press 1 from the main menu.
Press 1 to select payment via voucher.
Enter the 12 digit pin from your payment voucher. The location of the PIN varies depending on where you purchase your voucher; however, you will typically find it on the top or the bottom of your receipt. Below is an example, so you know what to look for:

Re: Waste of time

darlicious — Fri, 18 Jun 2021 16:15:07 GMT

@Frances1

Vouchers purchased from 7/11, SDM, London Drugs and Shell stations are all immediately valid upon purchase and can be added via 611.

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

Re: Wasting our time??

LurganIeUk — Fri, 18 Jun 2021 16:44:43 GMT

@Frances1 wrote:
Please call me back to assist on payment this online is not working at all

How are you trying to pay? Voucher, online top up or??

Re: Waste of time

esjliv — Fri, 18 Jun 2021 23:18:05 GMT

@Frances1 wrote:
Please call me back to assist on payment this online is not working at all

@Frances1

Were you able to successfully complete what you were trying to do?

If you were trying to make a payment through your Self Serve, maybe try again after some time has passed; or try topping up through calling 611 (account PIN required for this method).

Were you activating and it froze up? Sometimes retrying on a different browser or waiting after an hour will work.