topic Re: Phone not working in Get Support

Phone not working

Manthorne1979 — Thu, 06 Jan 2022 07:53:41 GMT

My phone seem to be not working said it be working after 24 hrs and still nothing. Account says it disabled

Re: Phone not working

Anonymous — Thu, 17 Jun 2021 19:01:58 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Re: Phone not working

Anonymous — Thu, 17 Jun 2021 19:03:41 GMT

@Manthorne1979 : What happens when you dial 611? What does the Status in the overview page say? When did you last renew?

Re: Phone not working

softech — Thu, 17 Jun 2021 20:15:03 GMT

@Manthorne1979 account said disabled... so, you got this from My Account?

When was the last payment date? did you setup Autopay? If so, maybe Autopay failed and hence service was suspended? You can go to Payment ->Transaction History to confirm the last payment date. If it is over 30 days, then, it's a payment issue causing the suspension.

Re: Phone not working

Manthorne1979 — Fri, 18 Jun 2021 00:29:17 GMT

I can’t even get in to my public mobile account either

Re: Phone not working

darlicious — Fri, 18 Jun 2021 07:01:47 GMT

@Manthorne1979

Have you allowed your service to go unpaid for more than 90 days? If so your account is cancelled and deactivated. If you cannot log in then calling 611 will give you your account status.