topic Re: Talk and text in Get Support

Talk and text

Tyson7 — Thu, 06 Jan 2022 07:53:35 GMT

I have the 25 dollar a month plan. If someone tries calling me it says customer unavailable so I do not receive calls and do not receive texts. People don’t get my texts either. Tried everything to fix it and I cannot, frustrating.

Re: Talk and text

JK8 — Sun, 25 Jul 2021 00:24:38 GMT

@Tyson7 wrote:
I have the 25 dollar a month plan. If someone tries calling me it says customer unavailable so I do not receive calls and do not receive texts. People don’t get my texts either. Tried everything to fix it and I cannot, frustrating.

That plan has unlimited texting and calling. Did you just activate today? Did you port a number over? It may take a couple of hours to complete the port.

Re: Talk and text

softech — Sun, 25 Jul 2021 00:55:49 GMT

@Tyson7 are you new to PM and just port your number into PM from another carrier?

What kind of phone do you have ?

If you have been in PM long, do you know how long you have this issue? just today? or have been couple days?

did you try reboot your phone?

did you reseat the SIM?

Re: Talk and text

esjliv — Sun, 25 Jul 2021 01:29:47 GMT

@Tyson7 wrote:
I have the 25 dollar a month plan. If someone tries calling me it says customer unavailable so I do not receive calls and do not receive texts. People don’t get my texts either. Tried everything to fix it and I cannot, frustrating.

@Tyson7

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Re: Talk and text

darlicious — Sun, 25 Jul 2021 02:24:28 GMT

@Tyson7

Can you log into your self serve account?
What message do you get when you call 611?
Did you just port in your number?
Did you just activate?
Have you ever had pm service previously?
Do any of your services work? Calls in/out? Texts in/out? Data?
Do you see public mobile on your screen?
Are you getting an error message?