topic Re: SIM Card Change NOT Working July 24, 2021 in Get Support

SIM Card Change NOT Working July 24, 2021

BashShah — Thu, 06 Jan 2022 07:53:33 GMT

SIM Card Change NOT Working July 24, 2021

Re: SIM Card Change NOT Working July 24, 2021

Triguy — Sat, 24 Jul 2021 23:56:11 GMT

There is a new two factor authentication.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/td-p/704175

Re: SIM Card Change NOT Working July 24, 2021

softech — Sun, 25 Jul 2021 00:06:31 GMT

@BashShah what was the error?. or you just didn't receive the email or SMS?? pls provide us more info...

Re: SIM Card Change NOT Working July 24, 2021

esjliv — Sun, 25 Jul 2021 01:33:53 GMT

@BashShah wrote:
SIM Card Change NOT Working July 24, 2021

Hello @BashShah ,

What is happening exactly? Try logging out, clear cache on your browser, then try again.

IF still issues submit a ticket here to request a SIM Swap with the Public Mobile Moderators: Submit ticket for a SIM SWAP

Re: SIM Card Change NOT Working July 24, 2021

BashShah — Mon, 26 Jul 2021 22:51:59 GMT

It said,ohh no, something went wrong, and to log out and log back in.

Tried multiple times with no luck.

Re: SIM Card Change NOT Working July 24, 2021

softech — Mon, 26 Jul 2021 23:03:46 GMT

@BashShah wrote:
It said,ohh no, something went wrong, and to log out and log back in.
Tried multiple times with no luck.

did you try different browser (Chrome/Edge/Firefox)

if still fails, try to launch incognito mode , or clear cache

you might also want to try on another computer as well.

If you tried them all none of them works, then you might want to open ticket with Mod to have them swap the SIM for you instead.

Re: SIM Card Change NOT Working July 24, 2021

Anonymous — Mon, 26 Jul 2021 23:08:17 GMT

@BashShah

i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

and Restart your computer, is will help.

and if you use a home internet please do one thing take it your power internet for about a minute and put it back,

and if is it not going through you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck