topic Re: Payment problem in Get Support

Payment problem

Kamazi1 — Thu, 06 Jan 2022 07:53:32 GMT

I paid for me plan that was due on the 15th for June 2021. I added money and it even says on my account I have available fund o $56 dollars and my plan is $50. But I still can’t receive calls nor I can call out. Please help I need my phone to work!

Re: Payment problem

TheGx — Thu, 17 Jun 2021 06:50:58 GMT

@Kamazi1 :Can you login to your self serve account and post screenshot of your main screen showing what open you on, remember to edit out personal info.

Try power off then on your phone, also try take sim out then out in again.

Re: Payment problem

JK8 — Thu, 17 Jun 2021 07:55:02 GMT

@Kamazi1

Is there a reactivate button in self service?

If not or it does not work try this. In self service choose lost/stolen. Suspend your service and then log out. Log back in after 1 minute and resume your service. Is the status Active in self service? If yes log out and reboot your phone.

Re: Payment problem

Kamazi1 — Thu, 17 Jun 2021 07:56:43 GMT

I got it fixed! Thank you so much!!

Re: Payment problem

computergeek541 — Fri, 18 Jun 2021 01:26:00 GMT

@Kamazi1 wrote:
I paid for me plan that was due on the 15th for June 2021. I added money and it even says on my account I have available fund o $56 dollars and my plan is $50. But I still can’t receive calls nor I can call out. Please help I need my phone to work!

I know that you once again got your plan working, but for a $50 plan, you only had to do a $50 top up. I'm uncertain if you had an extra $6 aleeady in your account but the available balance of $56 would mean that you paid $56+tax if you did a top up for that full $56 balance amount.

Re: Payment problem

Anonymous — Thu, 17 Jun 2021 15:48:54 GMT

your welcome to public mobile

with a Beautiful Service

you will be very happy

Good Luck