topic Re: I paid $5 for the data add-on but I still don't have a date in Get Support

I paid $5 for the data add-on but I still don't have a date

sinasalamat — Thu, 06 Jan 2022 07:53:16 GMT

I paid $5 for the data add-on but I still don't have a date

Re: I paid $5 for the data add-on but I still don't have a date

darlicious — Sat, 24 Jul 2021 14:36:04 GMT

First you have to add the funds then you buy the add on. You probably have $5 showing in your available funds. Go back into your account and click on the add on. Scroll down the page confirm your purchase and submit the payment.

Re: I paid $5 for the data add-on but I still don't have a date

Anonymous — Sat, 24 Jul 2021 15:05:43 GMT

@sinasalamat : It's a non-intuitive two steps. It looks like you're going about buying it but you're just doing the first step.

Edit: as for the date...that's all on you - not 200mb of data. 🙂

Re: I paid $5 for the data add-on but I still don't have a date

Meow — Sat, 24 Jul 2021 15:36:16 GMT

@darlicious wrote:
First you have to add the funds then you buy the add on. You probably have $5 showing in your available funds. Go back into your account and click on the add on. Scroll down the page confirm your purchase and submit the payment.

I never bought any add-ons so am trying to understand the process. Correct me if I am wrong:

1. You have to have funds on your PM account

1.1 If your PM account shows 'Available Funds: $0.00' that means you do NOT have any funds

2. You have to add funds to your PM account (charging your card)

3. Then your Available funds will show $5 (for example)

4. Only then you can buy add-on as add-on takes funds from your PM account and NOT directly from your credit card.

Re: I paid $5 for the data add-on but I still don't have a date

Koombassi — Sat, 24 Jul 2021 15:40:51 GMT

That's my understanding as well. The PM system seems to only go to your credit card if your Balance is deficient. That's how it works for the monthly plan using Autopay. Now for add-ones, it might be different.

Re: I paid $5 for the data add-on but I still don't have a date

hairbag1 — Sat, 24 Jul 2021 15:48:35 GMT

@Meow wrote:
@darlicious wrote:
First you have to add the funds then you buy the add on. You probably have $5 showing in your available funds. Go back into your account and click on the add on. Scroll down the page confirm your purchase and submit the payment.
I never bought any add-ons so am trying to understand the process. Correct me if I am wrong:
1. You have to have funds on your PM account
1.1 If your PM account shows 'Available Funds: $0.00' that means you do NOT have any funds
2. You have to add funds to your PM account (charging your card)
3. Then your Available funds will show $5 (for example)
4. Only then you can buy add-on as add-on takes funds from your PM account and NOT directly from your credit card.

Correct.

Have sufficient funds in Available Funds first....then buy the add-on.

Re: I paid $5 for the data add-on but I still don't have a date

LurganIeUk — Sat, 24 Jul 2021 16:08:59 GMT

@Koombassi wrote:
That's my understanding as well. The PM system seems to only go to your credit card if your Balance is deficient. That's how it works for the monthly plan using Autopay. Now for add-ones, it might be different.

You are correct for your 30 day cycle payment balance first then the auto-pay set up.

BUT....for an add on the amount required MUST be in your balance. There is no auto-pay for buying an add-on. So if your balance is not enough you must do a manual top up to cover the purchase of an add-on.

Re: I paid $5 for the data add-on but I still don't have a date

darlicious — Sat, 24 Jul 2021 18:23:16 GMT

@Meow

As I like to say.....your pm account is like a vending machine. If you don't add any money it doesn't matter what buttons you push you will no get what you want until you pay for it. Add your funds. Make your selection. Confirm and submit the payment and your selection will drop into the bottom of your overview page for you to access.

Re: I paid $5 for the data add-on but I still don't have a date

Meow — Sun, 25 Jul 2021 16:06:08 GMT

@darlicious wrote:
@Meow
As I like to say.....your pm account is like a vending machine.

Not good analogy 😋.

You can shake or bump vending machine and goodies will 'miraculously' appear in reception bin. Or you can get 2 for 1... 😉 but I get your point...

Re: I paid $5 for the data add-on but I still don't have a date

darlicious — Sun, 25 Jul 2021 16:21:19 GMT

@Meow

You would be surprised at the free goodies that can appear on your overview page if you give your account a good shake or thump it in just the right spot!

Re: I paid $5 for the data add-on but I still don't have a date

LurganIeUk — Sun, 25 Jul 2021 16:45:21 GMT

@darlicious

But sometimes a little bump/transaction can make you lose some things too!!

Like BOGO means Buy One Get One(free or 1/2 off)

But Get One Lose One happens to me often.

Re: I paid $5 for the data add-on but I still don't have a date

darlicious — Sun, 25 Jul 2021 16:42:44 GMT

@LurganIeUk

Have you looked that up in the urban dictionary? You might want to do that and come back to edit your post.....lol!😀😆😆😅😂

Re: I paid $5 for the data add-on but I still don't have a date

LurganIeUk — Sun, 25 Jul 2021 16:46:23 GMT

@darlicious

Ha ha ha you youngsters have so many acronyms. And how is it you know most of them???

I fixed it!

Re: I paid $5 for the data add-on but I still don't have a date

darlicious — Sun, 25 Jul 2021 16:56:14 GMT

@LurganIeUk

I didn't know what you meant so the first thing to pop up was General Officers Legal Orientation and that didn't make any sense....next was the Urban Dictionary and I knew that's not what you meant either but I had better get to you before some youngster hit the report button and you had to explain yourself to a moderator........but thx for my laugh of the day!😃

Re: I paid $5 for the data add-on but I still don't have a date

LurganIeUk — Sun, 25 Jul 2021 17:00:05 GMT

@darlicious wrote:
@LurganIeUk
I didn't know what you meant so the first thing to pop up was General Officers Legal Orientation and that didn't make any sense....next was the Urban Dictionary and I knew that's not what you meant either but I had better get to you before some youngster hit the report button and you had to explain yourself to a moderator........but thx for my laugh of the day!😃

Thanks ..... but do keep in mind....an acronym can have many many meanings.

Re: I paid $5 for the data add-on but I still don't have a date

darlicious — Sun, 25 Jul 2021 17:14:18 GMT

@LurganIeUk

Do keep in mind I can have roast cow sandwich but not the proper name for it sandwich in the community. Lol....