topic Re: Phone not working in Get Support

Phone not working

Manthorne1979 — Thu, 06 Jan 2022 07:52:50 GMT

When I try to check my account on the internet it’s saying my account is disable why

Re: Phone not working

cellphoneuser1 — Tue, 15 Jun 2021 10:00:27 GMT

@Manthorne1979 Do you mean you can't get into your account or that your internet on the phone isn't working? Does anything else work?

Re: Phone not working

softech — Tue, 15 Jun 2021 10:04:39 GMT

@Manthorne1979 did you meant you just logged onto My Account this morning and it is showing your account is suspended?

Are calls working? incoming and outgoing?

is Data working ?

Re: Phone not working

esjliv — Tue, 15 Jun 2021 10:13:30 GMT

@Manthorne1979 wrote:
When I try to check my account on the internet it’s saying my account is disable why

Do you still have services (I am thinking...no, due to your title)?

If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.