topic Re: Unauthorized Credit card charges in Get Support

Re: Unauthorized Credit card charges

MorganC — Thu, 06 Jan 2022 07:52:34 GMT

I have unauthorized credit card charges too. Can anyone help?

Re: Unauthorized Credit card charges

softech — Mon, 14 Jun 2021 18:43:50 GMT

can you provide more details?

this charge is from PM? Is your account supposed to renew today or yesterday? any chance it comes up twice but once as a hold fund and one is the actual charge?

or did you manually load the fund and accidentally clicked twice (this happens a lot.. )

Re: Unauthorized Credit card charges

MorganC — Mon, 14 Jun 2021 18:53:31 GMT

I answered your email, but I don't know if you got it.

The charges were taken from my bank account as I was trying to set up a Public mobile account (trying to activate my new sim card). I don't have service from Public yet, but the one month amount of 28.75 was debited 3 times!

Re: Unauthorized Credit card charges

darlicious — Mon, 14 Jun 2021 19:05:20 GMT

@MorganC

You have to communicate with the moderators thru your private messages here in the community. Its the envelope icon next to your avatar at the top right corner of your screen. You will have to contact them to properly set up your account and provision your sim card as there has been an error when you activated. You can then decide whether you want to be refunded the extra charges or just take an immediate account credit.

If you don't like simple simon the chatbot you can communicate via private message.

Send a private message... Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

To send a private message to the moderators click below: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unauthorized Credit card charges

Anonymous — Mon, 14 Jun 2021 22:58:51 GMT

i suggest you to Remove your credit and re enter,

Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you have to Submit a ticket to customer service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
explanation to them nice Team and nice service.

Good Luck

Re: Unauthorized Credit card charges

softech — Mon, 14 Jun 2021 19:23:16 GMT

@MorganC sorry for that has happened.

Yes. PM activation site does have some hiccup sometimes. I believe your account is already activated (you can try putting the SIM into the phone and try it).

Since it has overcharged twice, you might want to open a ticket with the mod as advised by @darlicious . Once you opened the ticket, keep checking the Community inbox (the envelope on the top right of the page beside the Avatar). Mod will communicate with you there. They will refund the charge without issue.

Re: Unauthorized Credit card charges

esjliv — Mon, 14 Jun 2021 22:53:13 GMT

@MorganC wrote:
I have unauthorized credit card charges too. Can anyone help?

@MorganC

Are these showing as "pending" charges with your credit card company?

It is possible only the one is valid, and the other two will drop away when the transaction is finalized.

Re: Unauthorized Credit card charges

MorganC — Tue, 15 Jun 2021 18:08:34 GMT

Thanks!

Re: Unauthorized Credit card charges

MorganC — Tue, 15 Jun 2021 18:09:33 GMT

Yes, let's hope

Re: Unauthorized Credit card charges

softech — Tue, 15 Jun 2021 18:16:02 GMT

@MorganC Mod has replied you yet? (make sure you check the Community Inbox for their messages)

is your newly activated account working now?

Re: Unauthorized Credit card charges

MorganC — Tue, 15 Jun 2021 18:19:15 GMT

No to both questions, unfortunately

Re: Unauthorized Credit card charges

softech — Tue, 15 Jun 2021 18:21:27 GMT

@MorganC

you might want to message Mod team again and press for an update:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

So, you didn't even get the message with a link to validate your identify?

Re: Unauthorized Credit card charges

MorganC — Fri, 18 Jun 2021 21:53:33 GMT

Thanks, will try that.

Not sure about the link to validate ID.???