topic Re: Plan change in Get Support

Plan change

cfc — Thu, 06 Jan 2022 07:52:24 GMT

Hi,

I tried to change my plan today but the page kept showing error message Oh no!
It looks like something went wrong, but don’t panic. I am not able to change my plan. Can anyone help me with this? My next payment date is 7/24 and I really would like to change to a new plan on the next payment date.

Thanks!

Re: Plan change

Anonymous — Fri, 23 Jul 2021 02:01:48 GMT

@cfc : Clear cache/site cookies or use a different browser or use incognito/privacy mode. But sometimes these little hiccups happen.

Edit: I just logged in and all that seems fine for me. fyi

Edit again: @hairbag1 : lol oh well 🙂

Re: Plan change

hairbag1 — Fri, 23 Jul 2021 02:00:57 GMT

@cfc...the Change Plan page seems to have experienced one of those rare glitches...won't work for me either. Try again in an hour.

Re: Plan change

darlicious — Fri, 23 Jul 2021 02:06:40 GMT

@cfc

I expect the self serve to be down for unscheduled maintenance tonight so get in before midnight eastern and try otherwise wait until tomorrow.

Re: Plan change

cfc — Fri, 23 Jul 2021 02:07:45 GMT

It works.

Re: Plan change

hairbag1 — Fri, 23 Jul 2021 02:13:39 GMT

@darlicious...It works using my cell phone to Change Plan...but won't work using laptop.

Long as OP was successful.

Re: Plan change

canadian100 — Fri, 23 Jul 2021 16:20:25 GMT

@hairbag

@darlicious...It works using my cell phone to Change Plan...but won't work using laptop.

Long as OP was successful.

So is one better to make changes etc on the cell and not the laptop?

Re: Plan change

darlicious — Fri, 23 Jul 2021 18:02:14 GMT

@canadian100

The site generally works better with desktop/laptop as some features for mobile users just are not available ie the "quote" button.I don't like using my phone or my tab A for the site at all. Luckily my S2 gives me a hybrid experience.