topic Current Plan / Change Plan won't load in Get Support

Current Plan / Change Plan won't load

biros — Thu, 06 Jan 2022 07:52:19 GMT

I am trying to get view my current plan & optionally change the plan.... but the site won't show me my current and won't offer any plans to change to?? Am I locked into the current plan forever until I terminate my PM account?

Note: I have logged/out many times to no different effect.

When ever I go to the Overview tab -> My Plan : Plan Details link or the Plan & Add-ons tab itself I only get:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Whenever I go to the Overview tab -> Change Plan button, the next page loads basically empty.....

Re: Current Plan / Change Plan won't load

softech — Fri, 23 Jul 2021 00:59:03 GMT

@biros working for me.. look like it is a browser issue

did you try different browser? maybe Incognito mode? or clear cache? or even try another computer?

Re: Current Plan / Change Plan won't load

biros — Fri, 23 Jul 2021 01:06:09 GMT

Chrome and Edge incognitos....they don't work.

But I did try the Avast Secure Browser, in Incognito and that does work!

Yay Avast developers 🙂

Thanks

Re: Current Plan / Change Plan won't load

esjliv — Fri, 23 Jul 2021 01:08:39 GMT

@biros wrote:
I am trying to get view my current plan & optionally change the plan.... but the site won't show me my current and won't offer any plans to change to?? Am I locked into the current plan forever until I terminate my PM account?
Note: I have logged/out many times to no different effect.

When ever I go to the Overview tab -> My Plan : Plan Details link or the Plan & Add-ons tab itself I only get:

Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page.

Whenever I go to the Overview tab -> Change Plan button, the next page loads basically empty.....

@biros , works for me as well.

No, you are not locked into this plan for as long as you are a customer. Just a website glitch that should clear itself up.

Try again in 30 mins to 1 hour.

Re: Current Plan / Change Plan won't load

softech — Fri, 23 Jul 2021 01:14:26 GMT

@biros weird how Avast saves the day.. usually those extra add-ons will cause more issue than help.. but as long as it works.. we are happy 🙂

Re: Current Plan / Change Plan won't load

hairbag1 — Fri, 23 Jul 2021 02:20:47 GMT

@biros...I get the same as you do when I use my laptop to Change Plan. When I use my cell phone...Change Plan seems to work just fine.

Others experiencing this glitch tonight as well as you and me.

Re: Current Plan / Change Plan won't load

NDesai — Fri, 23 Jul 2021 03:35:25 GMT

This happens from time to time. I just checked using normal browsing mode and it did not load for me. Tried with Incognito mode using Edge and it worked. Incognito/Private mode usually works.

Re: Current Plan / Change Plan won't load

__1 — Fri, 23 Jul 2021 14:28:44 GMT

I find that I frequently need to clear cookies on self serve. There is some glitch with how these are stored and I'm using safari on iPhone.

Re: Current Plan / Change Plan won't load

softech — Fri, 23 Jul 2021 15:49:05 GMT

@__1 wrote:
I find that I frequently need to clear cookies on self serve. There is some glitch with how these are stored and I'm using safari on iPhone.

It is possible .. but for me, I mostly check My Account on computer browsers, it has been working good for me . Never need to clear the cache.

Re: Current Plan / Change Plan won't load

LilianaPopescu — Tue, 03 Aug 2021 13:53:36 GMT

I can't see my plan details. I do not have another computer and I can only use Chrome. I tried on my phone as well and it still doesn't work. Please advise.

Re: Current Plan / Change Plan won't load

softech — Tue, 03 Aug 2021 13:57:40 GMT

@LilianaPopescu it is loading properly for me.

did you try Incognito mode? on Chrome, click on the 3 dots and select New Incognito tab

or you can also try clear browsing data.. click on the 3 dots, Settings, Privacy and security and then clear browsing data