topic Inserting replacement SIM card in Get Support

Inserting replacement SIM card

Koombassi — Thu, 06 Jan 2022 07:52:16 GMT

Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process.
thanks.

Re: Inserting replacement SIM card

softech — Sat, 24 Jul 2021 22:59:36 GMT

@Koombassi you are not really activating but requiring a SIM swap.

Simply logon to My Account Click on Change SIM card.

Then Enter the New SIM card number and select one of the choice for the security code.

Ref: SIM Swap Fraud: 2 factor-authentication - Community (publicmobile.ca)

Re: Inserting replacement SIM card

esjliv — Fri, 23 Jul 2021 01:12:07 GMT

@Koombassi wrote:
Question for Clarification. If my existing SIM card gets lost or damaged and I insert a new one; could someone please explain the activation process.
thanks.

Hello @Koombassi , this is a new process as of July 14, 2021.

~~See the article thread here: https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/m-p/704175~~

EDIT: OH, @softech included the same linked thread, so I striked out the one I added.

Re: Inserting replacement SIM card

Koombassi — Fri, 23 Jul 2021 01:33:29 GMT

Thank you all for responding to my enquiry and contributing to my ongoing education with PM. Very much appreciated.

Re: Inserting replacement SIM card

computergeek541 — Fri, 23 Jul 2021 03:37:26 GMT

@Koombassi wrote:
Thank you all for responding to my enquiry and contributing to my ongoing education with PM. Very much appreciated.

It's good to hear that other were able to help answer your question. I've changed the solution from the above post to another that helped answer your question.