topic Re: Told I cannot make a call but my plan is talk unlimited? in Get Support

Re: Told I cannot make a call but my plan is talk unlimited?

ernestk — Thu, 06 Jan 2022 07:51:47 GMT

so my solution is?

Re: Told I cannot make a call but my plan is talk unlimited?

Anonymous — Fri, 11 Jun 2021 15:44:22 GMT

@ernestk: ?? Are you AndiGee??

Re: Told I cannot make a call but my plan is talk unlimited?

ernestk — Fri, 11 Jun 2021 15:47:55 GMT

no, just got on the same question here.

I have three unlimited talk accounts with Public, all of them give me the message that i cannot make a call because i do not have enough minutes. Payment is auto pay on June 22

Re: Told I cannot make a call but my plan is talk unlimited?

Anonymous — Fri, 11 Jun 2021 15:53:50 GMT

@ernestk : Are you calling from contacts? Is it any number? What happens when you dial 611?

Re: Told I cannot make a call but my plan is talk unlimited?

ernestk — Fri, 11 Jun 2021 16:04:03 GMT

self dialled number, tried with both "1" and without.

*611 was unavailable

This is a serious error in the system in case of an emergency

Re: Told I cannot make a call but my plan is talk unlimited?

ernestk — Fri, 11 Jun 2021 16:09:09 GMT

I was now able to make one call out but on the next call I'm told i have used all available minutes

Re: Told I cannot make a call but my plan is talk unlimited?

Anonymous — Fri, 11 Jun 2021 16:13:55 GMT

@ernestk : How's the signal where you are? Maybe restart the phone. Check for outages in your area. Are other people having difficulties with their cell service where you are?

Re: Told I cannot make a call but my plan is talk unlimited?

ernestk — Fri, 11 Jun 2021 16:55:54 GMT

did the restart

service indicator shows all 3 bars

done restart

autopay on my mobile went through today

Re: Told I cannot make a call but my plan is talk unlimited?

darlicious — Sat, 12 Jun 2021 06:45:17 GMT

@ernestk

Can you log into your account and check if it is active?

Re: Told I cannot make a call but my plan is talk unlimited?

treefrog — Sat, 12 Jun 2021 06:57:51 GMT

@ernestk

Are you on the $15 plan? When you log into your account do you see your minutes counter at the bottom of your overview page? If you renewed last night maybe your minute counter didn't reset correctly.

Re: Told I cannot make a call but my plan is talk unlimited?

computergeek541 — Sat, 12 Jun 2021 07:52:37 GMT

@treefrog wrote:
@ernestk
Are you on the $15 plan? When you log into your account do you see your minutes counter at the bottom of your overview page? If you renewed last night maybe your minute counter didn't reset correctly.

ernestk has a few accounts that have unlimtied calling plans.

Re: Told I cannot make a call but my plan is talk unlimited?

Dunkman — Sat, 12 Jun 2021 13:07:43 GMT

@ernestk

What about text? data? incoming calls?

Will split your issue onto a new thread.

Re: Told I cannot make a call but my plan is talk unlimited?

darlicious — Sat, 12 Jun 2021 17:25:16 GMT

@ernestk

Are your plans canada wide or province wide calling? Do you have any calling add ons like the "more the merrier" international calling add ons?