topic Re: new customer , cannot make or receive calls.. calls keep dropping in Get Support

new customer , cannot make or receive calls.. calls keep dropping

fkilleen — Thu, 06 Jan 2022 07:51:27 GMT

, cannot make or receive calls.. calls keep dropping

Re: new customer , cannot make or receive calls.. calls keep dropping

Anonymous — Thu, 10 Jun 2021 16:46:58 GMT

can you do try reseat the SIM

1.power down,

2.take out the SIM,

3.wipe it clean,

4.put it back and power it up,

it happened sometime you know, A normal reboot without reset didn't work. At least try it,

only work after reseating the SIM.

if is still have same issue you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here.
You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: new customer , cannot make or receive calls.. calls keep dropping

hTideGnow — Thu, 10 Jun 2021 16:54:39 GMT

@fkilleen how long you have activated the account?

did you try rebooting your phone once again?

what is the brand and model of the phone?

What is showing on the screen? SIM not provisioned? or do you see Public Mobile on top and see signal bars?

Re: new customer , cannot make or receive calls.. calls keep dropping

mh1983 — Thu, 10 Jun 2021 16:54:51 GMT

Additionally to the suggestions above, can you answer these questions?

What kind of phone do you have? What plan?

Where are you located? (City or town)

When did you set up your account?

In your Self Serve account view, what do you see?

How long do the calls last before they drop?

Re: new customer , cannot make or receive calls.. calls keep dropping

esjliv — Thu, 10 Jun 2021 23:39:40 GMT

@fkilleen wrote:
, cannot make or receive calls.. calls keep dropping

@fkilleen

We need to just guess what is actually happening, unless you can provide us more dets.

Can you force your Mobile Connection to 3G when you make a call to try and improve connection?

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Check if your phone is compatible with Public mobile:

https://www.kimovil.com/en/frequency-checker/CA

https://willmyphonework.net

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/

Are you in this area in Manitoba:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645

Re: new customer , cannot make or receive calls.. calls keep dropping

darlicious — Sun, 13 Jun 2021 06:20:38 GMT

@fkilleen

Try toggling airplane mode on/off. This will give you a brand new connection to the network.

Re: new customer , cannot make or receive calls.. calls keep dropping

fkilleen — Fri, 18 Jun 2021 20:29:19 GMT

Sorry for not replying earlier..was camping remote and no cell service. so my service did resume after i got closer to home in Caledon. was not working at all in Listowel and daughter lives there. will try again next time we visit there and hopefully is better .. fingers crossed

Re: new customer , cannot make or receive calls.. calls keep dropping

hTideGnow — Fri, 18 Jun 2021 20:39:28 GMT

@fkilleen glad you are all up and running now

check this site and you will have some idea how far the celluar towers are from you, Choose Telus and Bell as they share the towers

https://www.ertyu.org/steven_nikkel/cancellsites.html

Re: new customer , cannot make or receive calls.. calls keep dropping

fkilleen — Fri, 18 Jun 2021 21:04:32 GMT

oh thanks very much> So either Bell or Telus tower should be accessible , good to know. Maybe there was an issue in Listowel when I was there, will see how it works next time there.

appreciate that reply !

Re: new customer , cannot make or receive calls.. calls keep dropping

chukdefatey — Sun, 20 Jun 2021 18:49:42 GMT

@fkilleen , There are only TWO NATIONAL Networks in Canada. Rogers Wireless Network which is used by Roger, Fido, Chatr and other MVNO such as Speak out wireless, Petro Canada Mobility etc and the other one is the Bellus Network and is used by Telus, Koodo, Public Mobile,. Bell, Solo, Virgin, Lucky and other MVNO such as PC Mobility etc.