topic Re: upgrading plan in Get Support

upgrading plan

Karin2 — Tue, 04 Jan 2022 09:53:32 GMT

If I upgrade my plan do I lose all my bonus long distance minutes from my existing plan? Thank you!

Re: upgrading plan

computergeek541 — Sun, 19 Dec 2021 22:17:59 GMT

@Karin2 wrote:
If I upgrade my plan do I lose all my bonus long distance minutes from my existing plan? Thank you!

You'll be able to keep the bonus long distance mimutes even after a plan change.

Re: upgrading plan

walker1 — Sun, 19 Dec 2021 22:19:22 GMT

@Karin2

Your bonus long distance calling minutes and gifts are attached to your account not your plan, so you shouldn't lose them if you change your plan.

Re: upgrading plan

LeePublic — Sun, 19 Dec 2021 22:15:46 GMT

Yes you can keep the holiday minutes and data even after upgrading.

Only thing is if you signed up with the 2GBBONUS monthly data promo, you may lose that bonus data.

Re: upgrading plan

hTideGnow — Sun, 19 Dec 2021 22:20:32 GMT

Hi @Karin2 no, you won't loss them The add-on you purchased and the Holiday bonus will stay. The only thing it might lost is that if you have some activation promotion, like the reoccurring data bonus, that you might lost. Other than that, you are safe

Re: upgrading plan

darlicious — Sun, 19 Dec 2021 23:53:40 GMT

@Karin2

Rewards, purchased and gifted add ons stay with the account they are not tied to your plan. Promotional bonus add one will almost always remain after changing your plan but this is YMMV so you have to live with the results if they are lost or not. Promotional reoccurring bonuses or time limited ones ie. $10 for 6 months or the current 2GBBONUS promocode promotion are almost always lost. Its best not to risk them unless absolutely necessary.