topic Re: Data issue in Get Support

Data issue

hollynw — Thu, 06 Jan 2022 07:51:09 GMT

Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and restarting, also tried turning off and on airplane mode, tried the APN and still can’t used the extra GB. Is there someone I can contact or does anyone have any other advice? Maybe there’s something else turned off in my settings that’s not suppose to be?

thanks

Re: Data issue

softech — Tue, 20 Jul 2021 16:56:41 GMT

@hollynw So, i guess you understand clearly buying addon is a 2 steps process, loading fund and then actual buying.

if you are certain you bought the Add-on, one thing to check.. did you setup and Mobile Limit on your phone? Maybe the "Lock" is from your own phone?

Re: Data issue

Triguy — Tue, 20 Jul 2021 16:57:26 GMT

Purchasing an add-on is a two step process. Make sure to add it and make a payment.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Data issue

Anonymous — Tue, 20 Jul 2021 17:11:32 GMT

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Data issue

esjliv — Tue, 20 Jul 2021 17:17:02 GMT

@hollynw wrote:
Just added an extra GB as I have used all data with my plan for this month. I added money to my account then went back to the add ons and confirmed the extra GB which is showing on my account now. I tried resetting my phone, network settings and restarting, also tried turning off and on airplane mode, tried the APN and still can’t used the extra GB. Is there someone I can contact or does anyone have any other advice? Maybe there’s something else turned off in my settings that’s not suppose to be?
thanks

Hello @hollynw

Sounds like you did the correct order of processes.

If you had data working previous, then do a RESET of your NETWORK Settings.

If data never worked, well that is likely another issue.

Confirm APN is correct: https://apn-canada.gishan.net/en