topic Re: SIM card swap in Get Support

Re: SIM card swap

planeterin — Thu, 06 Jan 2022 07:51:07 GMT

I thought I could do that but looks like my phone is locked though the previous provider is saying it's not. Any suggestions?

Re: SIM card swap

esjliv — Thu, 10 Jun 2021 01:23:02 GMT

@planeterin wrote:
I thought I could do that but looks like my phone is locked though the previous provider is saying it's not. Any suggestions?

@planeterin

Are you using your old SIM card that was active in a previous phone?

Does the SIM still work in the previous phone?

What is the message you are receiving when you insert the SIM into the new phone?

Re: SIM card swap

BlueB — Thu, 10 Jun 2021 01:24:06 GMT

@planeterin

If your phone is locked to your previous provider, you basically have two options...

Go back to your previous provider and ask them for the unlocking code anyway. Sometimes their records can be off.
Ask a phone repair/servicing company to see if they can unlock it for you (usually $$$ involved for the service)

There's always the possibility of just buying/using/getting a different/new phone, but I didn't really consider that an "option" for your question. 🙂

Re: SIM card swap

planeterin — Thu, 10 Jun 2021 01:26:15 GMT

My situation is this:

Last year I went to Mexico with my phone hooked to the PM account which I have not stopped paying for. I then got a new phone with a Movistar account and lost my old phone (though I have the original sim card). now I am back in Canada I thought I could swap out the cards but it's not working. Movistar claims the phone is not locked (I didn't get it from them) so I don't know what to do. I tried resetting my phone but the Movistar info is still there.

Re: SIM card swap

planeterin — Thu, 10 Jun 2021 01:28:32 GMT

I saw online there are unlocking services but thought the original provider would be able to do it. Maybe I'll check into that.

Re: SIM card swap

hTideGnow — Thu, 10 Jun 2021 01:29:36 GMT

@planeterin wrote:
My situation is this:
Last year I went to Mexico with my phone hooked to the PM account which I have not stopped paying for. I then got a new phone with a Movistar account and lost my old phone (though I have the original sim card). now I am back in Canada I thought I could swap out the cards but it's not working. Movistar claims the phone is not locked (I didn't get it from them) so I don't know what to do. I tried resetting my phone but the Movistar info is still there.

@planeterin If you phone is locked, when you put your PM SIM in it and power it up, it will ask you for an unlock code, do you see such prompt? If so, what exact message is that? If you don't see such a message, then your phone probably not locked.

Also, what kind of phone is that?

Re: SIM card swap

planeterin — Thu, 10 Jun 2021 01:29:49 GMT

no unlock code prompt, just not recognizing the number, can't call out or receive calls.

Re: SIM card swap

planeterin — Thu, 10 Jun 2021 01:30:11 GMT

iPhone 6

Re: SIM card swap

BlueB — Thu, 10 Jun 2021 01:31:44 GMT

I agree with @hTideGnow that a locked phone should ask for an unlock code upon powering on. Are you on Airplane Mode by any chance?

Have you tried calling 611? I'd be curious what it says at that point...

Re: SIM card swap

hTideGnow — Thu, 10 Jun 2021 01:33:55 GMT

you can try using this to see if you phone is locked

https://imei24.com/check/iphone_lock_checker/

Also, try this:

1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart.

Re: SIM card swap

Anonymous — Thu, 10 Jun 2021 01:43:05 GMT

@planeterin : Yes I'd like to know what you get when you call 611 with the PM SIM in. Or can you login to your account? To rule out another thing, have a look at devicecheck.ca.

Re: SIM card swap

esjliv — Thu, 10 Jun 2021 02:27:52 GMT

I was wondering if someone can create a new thread for @planeterin ...@computergeek541 @Dunkman ?

It is a bit confusing currently.

Re: SIM card swap

esjliv — Thu, 10 Jun 2021 02:21:56 GMT

@planeterin wrote:
My situation is this:
Last year I went to Mexico with my phone hooked to the PM account which I have not stopped paying for. I then got a new phone with a Movistar account and lost my old phone (though I have the original sim card). now I am back in Canada I thought I could swap out the cards but it's not working. Movistar claims the phone is not locked (I didn't get it from them) so I don't know what to do. I tried resetting my phone but the Movistar info is still there.

@planeterin Has your account been in suspended status for over 90 days?

You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.

After 90 days of non-payment, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Re: SIM card swap

BlueB — Thu, 10 Jun 2021 02:25:08 GMT

@esjliv wrote:
I was wondering is someone can create a new thread for @planeterin ...@computergeek541 @Dunkman ?

It is a bit confusing currently.

Thanks for pointing this out - I didn't even notice the shift in posting/issues... somehow I thought this thread was from the OP still. Yikes, good catch!

Re: SIM card swap

computergeek541 — Thu, 10 Jun 2021 02:27:45 GMT

@esjliv wrote:
I was wondering is someone can create a new thread for @planeterin ...@computergeek541 @Dunkman ?

It is a bit confusing currently.

I can't be certain, but I'm thinking that both usernames could be the same person. @DaltyG and @planeterin : Are you control of both of these accounts or are theses two sepearate issues by two different people?

Re: SIM card swap

planeterin — Thu, 10 Jun 2021 06:11:14 GMT

Sorry- I am a different poster not the op- first time here, not sure of the protocol- just want my phone to work! thanks for the help folks but still working on it. not able to call out- 611 or anything but my account was inactive as of today because payment didn't go through so maybe tomorrow something will change. looks like it's not locked but I still can't change the carrier information. I reset the settings... can't go seek help cus I'm in quarantine and the gov is trying to call me!

Re: SIM card swap

hTideGnow — Fri, 11 Jun 2021 05:09:04 GMT

@planeterin To fix your immediate issue that govt is going to call you, Download a VoIP app like Fongo or TextNow, get a temp. phone number. Go back and notify the government that your phone number has changed and have them to reach you via the VoIP number.

for your phone issue, do you have a computer now for you to try connecting to it with iTune to download the latest update and Carrier profile?

Let us know what you have tried so far.

Re: SIM card swap

darlicious — Fri, 11 Jun 2021 09:01:39 GMT

@planeterin

Manually update your carrier settings on your iPhone or iPad

Carrier settings updates let your carrier provider update carrier network and related settings to improve cellular network connectivity and performance. Carrier settings updates can also add support for new features like 5G or Wi-Fi Calling.

When a carrier settings update is available, you'll be prompted to install it. Installation takes less than one minute, and you can keep using your device normally. If your carrier releases a mandatory update, you'll see an OK button instead of an Update button to let you know that the update was downloaded and installed.

If you dismiss the installation notification, you can manually update carrier settings by following these steps:

Make sure that your device is connected to Wi-Fi or a cellular network.
Tap Settings > General > About.
Follow the onscreen instructions to install your carrier update.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.

To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier. To see additional carrier information, tap the version number. To verify that you have the latest carrier settings installed, contact your carrier.