topic Re: SIM card swap in Get Support

SIM card swap

DaltyG — Thu, 06 Jan 2022 07:51:03 GMT

So I have my new sim card and my old sim card, but I don't know how to get my information over to the new sim.

Re: SIM card swap

Anonymous — Wed, 09 Jun 2021 23:41:24 GMT

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here.
You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

for more information visit HERE

Good Luck

Re: SIM card swap

hTideGnow — Wed, 09 Jun 2021 23:39:25 GMT

you can open a ticket for a SIM swap with this direct link:

https://urlshortner.tiia.ai/-H7DB-

Re: SIM card swap

esjliv — Thu, 10 Jun 2021 00:45:06 GMT

@DaltyG wrote:
So I have my new sim card and my old sim card, but I don't know how to get my information over to the new sim.

@DaltyG

Just checking...did you lose your old SIM?

If so, then yes, you will need to contact Moderators to change your account and phone number to the new SIM card.

But, if you have your old SIM card and if you are just changing phones you should be able to remove the old SIM card and re-insert it into the new phone. Depending on the SIM slot of both phones...it may be the same size OR smaller or larger which an adapter can be added or removed to than make fit.

Just wanted to put that out there, as some people are not aware of this.

Re: SIM card swap

computergeek541 — Thu, 10 Jun 2021 01:21:03 GMT