topic Re: No data in Get Support

No data

whitenoise — Thu, 06 Jan 2022 07:50:50 GMT

Since rebooting my phone yesterday, I don't have any data.

I get an error message from the "Call Services" process:

Unable to establish a wireless data connection.

LTE: ESM-4100 APN-sp.mb.com

This is on a LG phone with Android 9.

I double-checked my APN settings and they are correct.

What can I do?

Thanks

Re: No data

Dtack — Wed, 09 Jun 2021 12:35:31 GMT

I would turn your phone off again for one minute and then reboot, and then try turning it on and put in airplane mode for a couple of minutes and then go to regular mode. If that doesn't work you can try removing your SIM card and reinsert it and reboot phone. This has worked for me in the past. Good luck.

Re: No data

hTideGnow — Wed, 09 Jun 2021 12:37:12 GMT

@whitenoise if still fail, try to do a network refresh and see how it goes.

Re: No data

Triguy — Wed, 09 Jun 2021 12:38:51 GMT

As a last resort you may need to do a factory reset. Make sure you do a backup before doing the reset.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Data-on-LG-G5-switched-from-Telus/td-p/83397/highlight/true

Re: No data

whitenoise — Wed, 09 Jun 2021 16:15:58 GMT

I rebooted the phone and it works now

Thanks

Re: No data

Dtack — Wed, 09 Jun 2021 17:34:02 GMT

So glad that worked for you! Take care!