topic Re: Issue sending text in Get Support

Issue sending text

Dolphin1 — Thu, 06 Jan 2022 07:50:33 GMT

My husband and I are both with PM. If I'm at home on wifi and he is out walking he can send me texts with his wifi off. When I respond to him he does not get the text until he comes he and connects to wifi. Does anyone know why this is ?

If we are both out and using sms we can receive the texts.

We both have Motorola phones.

Re: Issue sending text

hTideGnow — Tue, 08 Jun 2021 01:27:11 GMT

@Dolphin1 what kind of phones you both have?

Re: Issue sending text

computergeek541 — Tue, 08 Jun 2021 01:27:55 GMT

@Dolphin1 wrote:
My husband and I are both with PM. If I'm at home on wifi and he is out walking he can send me texts with his wifi off. When I respond to him he does not get the text until he comes he and connects to wifi. Does anyone know why this is ?

If we are both out and using sms we can receive the texts.

Are either of you using iPhone devices? If so, try having both of you disable iMessage (at least tempoarily) to see if this is an issue with iMessage. Traditional text messaging (SMS) doesn't use Wi-Fi. Also, esnure that the SMS option is enabled.

Re: Issue sending text

Dolphin1 — Tue, 08 Jun 2021 01:29:55 GMT

@hTideGnow

They are both Motorola phone

Re: Issue sending text

esjliv — Tue, 08 Jun 2021 01:30:31 GMT

@Dolphin1 wrote:
My husband and I are both with PM. If I'm at home on wifi and he is out walking he can send me texts with his wifi off. When I respond to him he does not get the text until he comes he and connects to wifi. Does anyone know why this is ?

If we are both out and using sms we can receive the texts.

@Dolphin1

If you are on Android, ensure your Chat Features are disabled. On both you and your husbands phones.

Turn chat features on or off

On your device, open Messages .
At the top right, tap More. Settings.
Tap Chat features.
Toggle "Enable chat features" on or off.

Re: Issue sending text

hTideGnow — Tue, 08 Jun 2021 01:34:07 GMT

@Dolphin1 try disable battery saver. The app/setting often saves battery by disconnecting from wifi while it’s not in use. This can cause a problem if you send a text message before it can reconnect. See if that helps

Re: Issue sending text

darlicious — Tue, 08 Jun 2021 01:43:17 GMT

@Dolphin1

You probably got prompted by motorola to enable chat features as I did the other day and I couldn't find anyway to escape that screen without turning them on and then having to go back into the settings and turn them off.

Edit:

Are your chat bubbles dark blue?

Re: Issue sending text

Dolphin1 — Tue, 08 Jun 2021 01:42:48 GMT

@esjliv

Thank you this seems to have worked. I'm confused though as I don't have issues text my friends just my husband.

Re: Issue sending text

Dolphin1 — Tue, 08 Jun 2021 01:45:29 GMT

@darlicious

The chat bubble was dark blue. Now that I turned off the chat feature it is a lighter blue.

Re: Issue sending text

darlicious — Tue, 08 Jun 2021 01:47:57 GMT

@Dolphin1

Yep same as me....you're all fixed now.