topic Re: Data add-on in USA in Get Support

Data add-on in USA

alexsupr — Thu, 06 Jan 2022 07:50:20 GMT

Hello, I've paid $15 for 1 Gb of data being in USA but still have no internet. Please help I need internet for google map to drive to my destination.

Re: Data add-on in USA

esjliv — Sun, 18 Jul 2021 21:52:36 GMT

@alexsupr wrote:
Hello, I've paid $15 for 1 Gb of data being in USA but still have no internet. Please help I need internet for google map to drive to my destination.

Hello @alexsupr ,

IF the $15 is showing in the Available funds balance in your Self Serve account, then go back to the Addon section and add it (Purchase it).

Funds must be there first, before you can add the addon to your account.

Then reboot your phone.

EDIT - Just making sure that you choose the ROAMING Addon RIGHT? That is the only ones that will work while you in the USA.

Re: Data add-on in USA

Anonymous — Sun, 18 Jul 2021 21:57:15 GMT

check it out your Roaming is on

do you Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
just check it out,

if you still not working do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again

for more information about Troubleshooting U.S. Roaming Add-Ons

Q: I’m in the U.S. and cannot send any text messages, make calls, or use my data. What do I do? A:

Please make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve.
For data issues, make sure your APN settings are correctly configured. Find out how to verify APN settings for Android or iPhone.
Make sure your mobile device has roaming enabled.
If these solutions don’t work, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here(EN URL: https://widget.telus.tiia.ai/publicmobile/publicmobile.html).

Q: How do I enable roaming on my device?A: Here’s how to enable for iPhones and Androids:How to enable roaming on an iPhone:

Select Settings > Cellular > move ‘Data Roaming’ to the ‘ON’ position.

How to enable roaming on Android:

Open ‘Settings’.
In ‘Wireless & Networks’, select ‘More’.
Choose ‘Mobile Networks’.
- On some Android devices, you may need to choose ‘Battery & Data Manager’, and then ‘Data Delivery’
Add the check mark by the ‘Data Roaming’ option.
On some phones, the option is called ‘Global Data Roaming Access’: choose it, and then choose ‘Enable Data Roaming Access’.

Q: I can’t add a U.S. Roaming Add-On to my account. What should I do?A: Purchasing Add-Ons is a 2-step process:

You will need to add funds equal to the amount of the Add-On to your account.
Then, click on ‘Purchase Add-Ons’ on the Overview page.
- If this doesn’t work, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here(EN URL: https://widget.telus.tiia.ai/publicmobile/publicmobile.html).

Q: Will I receive incoming SMS while roaming in the US?A: Yes, you will receive incoming SMS while you are roaming in the US for free. However, in order to respond to the SMS, you must have a US Roaming add-on which includes the SMS feature.

Re: Data add-on in USA

mimmo — Sun, 18 Jul 2021 21:53:50 GMT

@alexsupr if you can find wifi you can try downloading /saving the Google map so that you can use it offline.

https://support.google.com/maps/answer/6291838?hl=en&co=GENIE.Platform%3DAndroid

Re: Data add-on in USA

softech — Sun, 18 Jul 2021 21:56:11 GMT

Buying addon is a 2 steps process.

1 Load Fund. 2. actual buying.

Many ppl missed the step 2. Maybe you just loaded the fund only? If you see My Account's Available Fund has $15, then you have not buy the addon yet.

If you did buy the addon and Available Fund is $0, reboot your phone and see

Re: Data add-on in USA

hairbag1 — Sun, 18 Jul 2021 22:21:46 GMT

@alexsupr...if you've successfully purchased the 10 Day US data add-on...you might have to manually select either T-Mobile or AT&T...whichever works best in your area.

Edit; double check that you've purchased the correct add-on. Looks like 1 GB of US data is $20...not $15. You may have purchased the in-Canada data add-on in err.

U.S. Data Only

10 day packages

250MB....$10

500MB....$15

1GB....$20

Re: Data add-on in USA

darlicious — Mon, 19 Jul 2021 21:59:37 GMT

@alexsupr

Make sure after you have added the funds and you choose your add on that you are choosing the correct one.

US Roaming Data Add ons:

1GB DATA..............$20
500MB DATA.........$15
200MB DATA.........$10

Canada Data Add ons:

1GB DATA..............$15
200MB DATA.........$5

@hairbag1

You're welcome.

Re: Data add-on in USA

LurganIeUk — Sun, 18 Jul 2021 22:32:00 GMT

@alexsupr wrote:
Hello, I've paid $15 for 1 Gb of data being in USA but still have no internet. Please help I need internet for google map to drive to my destination.

Hi. You would be better off to buy a second hand Garmin and use the GPS signals free. Spend your money for USA calling.

Re: Data add-on in USA

mimmo — Sun, 18 Jul 2021 23:40:01 GMT

@LurganIeUk would they be better off just downloading the maps onto their phone for offline use? As already suggested, if they can't get data right away. At least they will have the latest maps updates.

Having data will also allow to get real time traffic updates and route alternatives in real time. Vs the old Garmin or even offline downloaded maps.

Re: Data add-on in USA

LurganIeUk — Sun, 18 Jul 2021 23:45:57 GMT

@mimmo

I guess so. I am old school with the Garmin. I don’t understand how using the phone with no data works. I need to learn that one. My Garmin does have live traffic notifications in some areas.

https://www8.garmin.com/traffic/index.html

Re: Data add-on in USA

srlawren — Mon, 19 Jul 2021 21:52:09 GMT

@LurganIeUk wrote:
I don’t understand how using the phone with no data works. I need to learn that one. My Garmin does have live traffic notifications in some areas.

@LurganIeUk takes seconds to find that info via Google search 🙂

https://support.google.com/maps/answer/6291838?hl=en&co=GENIE.Platform%3DAndroid

Re: Data add-on in USA

Anonymous — Mon, 19 Jul 2021 22:04:02 GMT

@srlawren : Except: Tip: Transit, bicycling, or walking directions are unavailable offline. In your offline driving directions, you can’t get traffic info, alternate routes, or lane guidance.

Re: Data add-on in USA

darlicious — Mon, 19 Jul 2021 22:08:46 GMT

@LurganIeUk wrote:
@mimmo

I guess so. I am old school with the Garmin. I don’t understand how using the phone with no data works. I need to learn that one.

@LurganIeUk
Lol....well you can make calls and text but you can't access the internet.😃 When you are on wifi just download to your phone what you would normally access online. This could be maps, your playlist, coupons, digital tickets etc.... I have a habit of taking screenshots and opening my gallery or photos that are not backed up yet to access my upc code for my pc optimum account or pics of flyer prices i intend to price match then I delete them later.

Re: Data add-on in USA

srlawren — Mon, 19 Jul 2021 23:16:15 GMT

@Anonymous wrote:
@srlawren : Except: Tip: Transit, bicycling, or walking directions are unavailable offline. In your offline driving directions, you can’t get traffic info, alternate routes, or lane guidance.

@Anonymous good tips, thanks! I would say that lack of those things probably also affect using something like a Garmin with static maps (stored locally) would have the same limitations.

Re: Data add-on in USA

Anonymous — Mon, 19 Jul 2021 23:18:01 GMT

@srlawren : The tip came from the page you linked. I would agree with your further statement. How can it, without some live data?

Re: Data add-on in USA

Meow — Mon, 19 Jul 2021 23:28:06 GMT

@srlawren wrote:
@Anonymous wrote:
@srlawren : Except: Tip: Transit, bicycling, or walking directions are unavailable offline. In your offline driving directions, you can’t get traffic info, alternate routes, or lane guidance.
@Anonymous good tips, thanks! I would say that lack of those things probably also affect using something like a Garmin with static maps (stored locally) would have the same limitations.

Dedicated GPSr units are completely different beasts comparing to GPS apps. I definitely prefer stand alone GPSr units to phone apps. Call me old school but I have no unlimited resources to pay for data. I love my old Garmin which provides traffic data for free.

Re: Data add-on in USA

Anonymous — Mon, 19 Jul 2021 23:50:13 GMT

@Meow : But how? Is it connected to your phone and using its data? Does it have a SIM in it and some kind of free connection? How does it know live information?

Edit: found an FM transmission method. Not as precise but there it is. Needs a compatible device and an antenna.

Other than that...connects to a phone through an app.

Re: Data add-on in USA

LurganIeUk — Tue, 20 Jul 2021 01:54:56 GMT

@srlawren

Thanks I must try it.

Re: Data add-on in USA

Nezgar — Tue, 20 Jul 2021 08:00:11 GMT

@Anonymous yeah, garmins use fm radio sideband. It's not nearly as comprehensive as google maps traffic data, at least in Canada. However, in bigger Canadian cities like Vancouver it will at least list construction areas and major incidents. In the US its much more likely to show highway congestion as well.

I have a Nüvi that can do this, and use it for longer road trips routing to the "final destination" . If im the passenger, nowadays I like to use google maps for looking up stuff like gas stations, restaurants, and playgrounds for the kids along the way...

My newer car has android auto support, and with offline maps downloaded its 80% functional with no data active too - use it all the time in the city. If you start the route while in wifi coverage you can get the google traffic routing before you leave the wifi zone too...

Re: Data add-on in USA

chainsawcowboy — Tue, 20 Jul 2021 09:27:11 GMT

@LurganIeUk

I must be old school. I still use a map from my glove compartment.