topic Re: Im not getting any service im on wifi. in Get Support

Im not getting any service im on wifi.

Jamesnato — Thu, 06 Jan 2022 07:50:18 GMT

It was working this morning and now i cant get any service

Re: Im not getting any service im on wifi.

Dunkman — Mon, 07 Jun 2021 03:51:59 GMT

@Jamesnato

More details would be helpful.

Is anything working? talk, text or data?

In your self service account, is your status active or suspended?

When was your payment date?

Try rebooting your phone.

Re: Im not getting any service im on wifi.

Jamesnato — Mon, 07 Jun 2021 03:52:43 GMT

Nothing is working

Re: Im not getting any service im on wifi.

softech — Mon, 07 Jun 2021 03:53:46 GMT

@Jamesnato no incoming calls or outgoing calls?no text? no data??

what kind of plan do u have?

did you login Self Serve and chexk if account is active?

Re: Im not getting any service im on wifi.

Jamesnato — Mon, 07 Jun 2021 03:54:05 GMT

Do u mean reset

Re: Im not getting any service im on wifi.

Jamesnato — Mon, 07 Jun 2021 03:55:02 GMT

My payment was last week and it was working fine this morning

Re: Im not getting any service im on wifi.

Jamesnato — Mon, 07 Jun 2021 03:55:58 GMT

I have the 50 dollar plan and yes its active

Re: Im not getting any service im on wifi.

Dunkman — Mon, 07 Jun 2021 03:56:17 GMT

@Jamesnato wrote:
Do u mean reset

@Jamesnato

Yes, turn off your phone and the re-start. Basic troubleshooting step. You may have already tried this step.

Re: Im not getting any service im on wifi.

Jamesnato — Mon, 07 Jun 2021 03:56:23 GMT

Nothing works

Re: Im not getting any service im on wifi.

softech — Mon, 07 Jun 2021 03:57:05 GMT

try to reseat the SIM (power down, take sim out, wipe and put it back and power on)

Re: Im not getting any service im on wifi.

Anonymous — Mon, 07 Jun 2021 04:00:55 GMT

@Jamesnato : See what result you get with devicecheck.ca

Re: Im not getting any service im on wifi.

sunflowershine — Mon, 07 Jun 2021 05:06:06 GMT

@Jamesnato Do you see Public Mobile on the left hand upper corner of your phone?

What is the wording on the location if it is not Public Mobile? Is it Emergency Call or an airplane icon or something else?

Re: Im not getting any service im on wifi.

esjliv — Mon, 07 Jun 2021 10:09:01 GMT

@Jamesnato wrote:
It was working this morning and now i cant get any service

@Jamesnato

First, check to see that you have data left by going onto your Self Serve account and seeing that the data line is still showing. IF it is gone, than you used it all up.

Perhaps your SIM card shifted inside the SIM slot. Remove your SIM and gently clean the contact of the SIM card; gently blow inside the SIM slot.

Once the SIM is inserted again reboot your phone.

IF still issues go into airplane mode for few minutes, then go back to regular mode.

Re: Im not getting any service im on wifi.

ws2 — Mon, 07 Jun 2021 10:34:22 GMT

Consider:

Rebooting your phone

Removing sim (and then putting it back)

The next step I would try would be on Publicmobile.ca pausing the plan and then reconnecting.

More clarification would be great though, could you specify if it worked previously?

Re: Im not getting any service im on wifi.

wellis — Mon, 07 Jun 2021 15:13:28 GMT

As many others have said, I’d try basic troubleshooting techniques such as taking out the SIM card and wiping it, restarting your phone, checking your settings for any unwanted options that are toggled on or off etc.

Re: Im not getting any service im on wifi.

gpixel — Tue, 08 Jun 2021 01:56:58 GMT

@wellis

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