topic Re: No network or calls or texts in Get Support

No network or calls or texts

Mikeyd83 — Thu, 06 Jan 2022 07:50:09 GMT

Just got a new iPhone XR and it won’t connect to data I cannot receive or send texts or phone calls it worked for an hour then nothing I called apple care and they said public mobile locked me out and to contact you

Re: No network or calls or texts

will13am — Sun, 06 Jun 2021 22:32:59 GMT

@Mikeyd83 , what do you mean that Public Mobile locked you out? Is your self serve account in active status? If so, then the service is functional and should work. Public Mobile does not care which phone is being used with the service, so long as it is compatible with the network and is not locked (or locked to Telus if it is locked). The iPhone is new enough that it should be unlocked (release date after all phones sold in Canada are unlocked).

Re: No network or calls or texts

Mikeyd83 — Sun, 06 Jun 2021 22:32:31 GMT

Under carrier settings it says phone not allowed it worked then won’t I contacted apple care they said it’s to do with my carrier not apple

Re: No network or calls or texts

will13am — Sun, 06 Jun 2021 22:35:33 GMT

@Mikeyd83 wrote:
Under carrier settings it says phone not allowed it worked then won’t I contacted apple care they said it’s to do with my carrier not apple

Where did you source this phone? By change was it a resale? I think your phone may be blacklisted. You can check using this site.

https://www.devicecheck.ca/check-status-device-canada/

Re: No network or calls or texts

Mikeyd83 — Sun, 06 Jun 2021 22:34:47 GMT

Apple told me to contact public mobile which you can only contact by on here which really sucks my phone worked then all carrier settings were blocked on my new phone it is unlocked to any carrier it did work the. Wouldn’t

Re: No network or calls or texts

Mikeyd83 — Sun, 06 Jun 2021 22:35:25 GMT

It’s not black listed apple told me my phone is working properly and was to do with my carrier

Re: No network or calls or texts

Anonymous — Sun, 06 Jun 2021 22:37:51 GMT

your iphone XR is unlocked

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: No network or calls or texts

will13am — Sun, 06 Jun 2021 22:37:25 GMT

@Mikeyd83 wrote:
It’s not black listed apple told me my phone is working properly and was to do with my carrier

Can you check your self serve account to ensure it is active. Also check blacklist status on device check. Beyond that if you need further account support, please click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.

Re: No network or calls or texts

softech — Sun, 06 Jun 2021 22:40:55 GMT

No Apple expert.. but I seen this suggestion before

do you need to connect your phone to the computer with iTune tuned on and download the latest software and carrier profile?

of course, you can try opening ticket with Mod to confirm if everything is setup correctly on the backend.

Re: No network or calls or texts

Anonymous — Sun, 06 Jun 2021 22:38:43 GMT

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here.
You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: No network or calls or texts

esjliv — Sun, 06 Jun 2021 23:45:00 GMT

@Mikeyd83 wrote:
Just got a new iPhone XR and it won’t connect to data I cannot receive or send texts or phone calls it worked for an hour then nothing I called apple care and they said public mobile locked me out and to contact you

Hi @Mikeyd83 , perform a RESET of the Network Settings on your new device with the Public Mobile SIM card inside. Then REBOOT.

Have you tried logging out of your Apple ID, then logging back in ?

Re: No network or calls or texts

Mikeyd83 — Mon, 07 Jun 2021 00:16:17 GMT

I have factory reset test networks and carriers updated did everything called apple they say it’s public mobile locking me out contacted the girl o bought the phone from she called the previous service provider and they say it’s my carrier locking it out which is public mobile

Re: No network or calls or texts

Mikeyd83 — Mon, 07 Jun 2021 00:23:31 GMT

Self serve is fine I can the sim in my girls phone and my moms phone but not this one apparently has something to do with public mobile had the girl contact her service provider the one I got the phone from and they say it’s fine on there end so it’s public mobile wish I could just call and talk to someone or I’m guna have to switch service provider

Re: No network or calls or texts

Mikeyd83 — Mon, 07 Jun 2021 00:24:43 GMT

Re: No network or calls or texts

Anonymous — Mon, 07 Jun 2021 00:25:20 GMT

@Mikeyd83 : See what devicecheck.ca has to say.

Re: No network or calls or texts

Mikeyd83 — Mon, 07 Jun 2021 00:47:33 GMT

device says reported lost or stolen when I contacted her she called her provider as did I and they said public mobile has to unlock perhaps I accidentally hit something in general settings says contact public mobile to unlock carrier settings

Re: No network or calls or texts

Mikeyd83 — Mon, 07 Jun 2021 00:54:56 GMT

Yes I have done all that except factory resetting with the sim in the phone

Re: No network or calls or texts

Anonymous — Mon, 07 Jun 2021 00:57:07 GMT

@Mikeyd83 : Are you saying devicecheck.ca shows it as lost or stolen? Public Mobile can't help with that. I don't know how one gets it removed from that list either.

Re: No network or calls or texts

Mikeyd83 — Mon, 07 Jun 2021 01:02:19 GMT

Says to contact public mobile right on the phone apple and bell the previous provider says it’s to do with public mobile not letting this phone on there network

Re: No network or calls or texts

softech — Mon, 07 Jun 2021 01:02:48 GMT

@Mikeyd83 wrote:
device says reported lost or stolen when I contacted her she called her provider as did I and they said public mobile has to unlock perhaps I accidentally hit something in general settings says contact public mobile to unlock carrier settings

@Mikeyd83 did you mean devicecheck said it is reported lost or stolen?

"When I contacted her", was that the original owner of the phone where you bought the phone from?

They said Public Mobile was the carrier locked it? If so, open a mod and confirm and see if you can do anything. If they see you as the last owner, maybe they can unlock it if you provide them all the info?