topic forget password and answer of security question in Get Support

forget password and answer of security question

Ina1 — Thu, 06 Jan 2022 07:50:04 GMT

Re: forget password and answer of security question

mimmo — Sun, 18 Jul 2021 17:13:22 GMT

@Ina1 you will need to submit a ticket to the moderator team via the chat bot. (bottom right bubble) then type forgot password and follow the prompts.

Re: forget password and answer of security question

softech — Sun, 18 Jul 2021 17:21:56 GMT

HI @Ina1 , Mod is your friend in this case to reset the logon

open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot

Start with typing: Fogot log in information, then Click "Contact Us" and then click "Click her to submit a ticket"

you will then got to another page to open ticket.
There, you will be prompted to enter COMMUNITY Login (NOT My Account/Self-Serve) to validate your identity,

Re: forget password and answer of security question

Anonymous — Sun, 18 Jul 2021 17:39:29 GMT

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck