topic Re: Sim Active in Get Support

Sim Active

MatNguyen — Thu, 06 Jan 2022 07:49:38 GMT

my sim card is not active under error code 821

Re: Sim Active

computergeek541 — Sat, 17 Jul 2021 05:50:33 GMT

@MatNguyen wrote:
my sim card is not active under error code 821

Check your credit card statements (if you used one) to see if you were charged for your plan. If you were, test to see if your Public Mobile SIM card works. If you were never charged for your plan, try again to activate your account.

Re: Sim Active

darlicious — Sat, 17 Jul 2021 05:37:48 GMT

@MatNguyen

If your credit card was charged then you have activated the sim card. However the sim card may not have provisioned correctly. Giving you perhaps only partial service or possibly no service at all. So check and see if any of the following things work.....once you insert the sim card and reboot your phone.

Calls in/out?
Texts in/out?
Turn mobile data on. Can you connect to the internet?
Check your settings....do you see Public Mobile as the mobile provider?
Has your APN populated with PM's ?

Did you port your number in? Or choose a new phone number? Did you recieve the pm welcome email?

Re: Sim Active

esjliv — Sat, 17 Jul 2021 14:38:12 GMT

@MatNguyen wrote:
my sim card is not active under error code 821

Hello @MatNguyen

If you are still having issues, AND if your credit card was not charged you could click this link to use the LIVE Public Mobile Online Activation Assistance