topic Re: Backwards and upside down in Get Support

Backwards and upside down

carlaspapa — Thu, 06 Jan 2022 07:49:21 GMT

Can any explain how or why my Umidigi F1 takes pictures upside down and backwards? It just started doing this.

Re: Backwards and upside down

TheGx — Fri, 16 Jul 2021 10:21:42 GMT

@carlaspapa :Have tried going into the settings for your camera and also into the phone general settings too?

Re: Backwards and upside down

esjliv — Fri, 16 Jul 2021 10:52:11 GMT

@carlaspapa wrote:
Can any explain how or why my Umidigi F1 takes pictures upside down and backwards? It just started doing this.

Hello @carlaspapa ,

Well, that would be annoying.

Try a Soft Reset first -

Simultaneously push the Volume Down and Power key until the Umidigi One restarts (roughly 20 seconds)

IF doing Force Restart (I would suggest to back up your info. first).

Try doing a Force Restart on your Umidigi:

At first turn off UMIDIGI One by pressing the Power key for a few seconds.
Then hold down Volume Up and Power buttons together for a short while.
Let go of all buttons when the UMIDIGI logo appears.
In this mode choose "wipe data/factory reset". ...
After that select "yes" and confirm with the Power key.

Then ensure you have the latest software installed.

Hope that resets for you.

Re: Backwards and upside down

treefrog — Fri, 16 Jul 2021 11:40:41 GMT

@carlaspapa

Wow I've never seen that before! You could have a booth at a carnival selling backwards upside down portraits.$$

Re: Backwards and upside down

Yummy — Fri, 16 Jul 2021 14:14:00 GMT

Did you install any 'photo' app beside default provided by manufacturer?

Is this recent occurrence or your phone ALWAYS captured pictures like that?

If it is recent then you must did something to it 😋. Just 'rewind' film what you recently did to your phone, check photo app's settings, etc.

Re: Backwards and upside down

darlicious — Fri, 16 Jul 2021 14:24:03 GMT

@carlaspapa

Holy moly! That's a first for me......maybe try clearing your cache on the camera app? Can you uninstall it and reinstall?

Re: Backwards and upside down

softech — Fri, 16 Jul 2021 14:53:19 GMT

you sure there is no settings about image flipping?

did you try third party camera app?

Re: Backwards and upside down

softech — Fri, 16 Jul 2021 14:57:29 GMT

@carlaspapa you might want to try Google Camera ..

from RFD about GCam on F1

https://forums.redflagdeals.com/umidigi-f1-owners-thread-2265617/3/#p31358895

Re: Backwards and upside down

Staliger — Fri, 16 Jul 2021 15:44:41 GMT

@carlaspapa likely it is a software/app issue. need to clear data for it or reset. I had such issue, but with a new phone right after box. Was fixed by re-installing the camera app...

Re: Backwards and upside down

carlaspapa — Sun, 18 Jul 2021 05:07:15 GMT

@TheGx

I went through my settings and I couldn't find anything that would change things around that way and then I put them back to the default settings just in case still backwards and upside down.

Re: Backwards and upside down

carlaspapa — Sun, 18 Jul 2021 05:10:14 GMT

@softech @Yummy

So I cleared my cash and my data and force stopped it cuz I can't uninstall it cuz it's the camera that came with the phone and nothing has helped yet so I'm going to try the soft reset thing first and then I'll see if I want to factory reset it I don't know if I want to have to do that that's a lot.

Re: Backwards and upside down

Anonymous — Sun, 18 Jul 2021 05:58:38 GMT

Does it happen in safe mode? (copied from somewhere)

Power off the device
Press and hold the power button
When you see the UMiDIGI F1 logo release the power button, press and hold volume down button
Release the button when you see safe mode on the bottom left corner

Can you update the camera app?

Re: Backwards and upside down

Korth — Sun, 18 Jul 2021 06:37:07 GMT

The advice on this page basically amounts to backup your data then do a hard reset. This will rectify any software faults.

https://www.gearbest.com/blog/how-to/handy-guide-to-fix-all-umi-touch-smartphone-issues-1127

But a reset can't fix hardware faults. You can run built-in hardware diagnostics from safe mode to determine if there's hardware issues without doing a reset.

https://www.youtube.com/watch?v=X3z5mYLEBKg

Camera sensors do not follow any particular standard for orientation, they are designed to accommodate all possible orientations. So they rely on software or on add-on hardware components to correctly orient the image data.

"Hardware-related issues" could be failure of the add-on chip (which is basically some kind of cheap and simple NOT gate array). Or a failure of the accelerometer/gyro module (which is somehow failing to communicate device orientation to the software or to the camera module).

Re: Backwards and upside down

TheGx — Sun, 18 Jul 2021 06:43:41 GMT

@carlaspapa :Can you try install Simple Camera app from pay store? It just called Simple Camera, it part of bunch of super simple apps for Android. Then see if that app is doing it too.

Re: Backwards and upside down

carlaspapa — Sun, 18 Jul 2021 08:50:02 GMT

@Anonymous

Okay I tried putting it in safe mode but I couldn't get it to work but your instructions are the different from the ones I read on the internet so I will try that again.

Re: Backwards and upside down

carlaspapa — Sun, 18 Jul 2021 08:58:46 GMT

@TheGx

So I downloaded the simple camera app but it wouldn't work it just stayed in selfie mode so I uninstalled it and tried another simple camera app and it did the same thing so uninstalled that and then my camera wouldn't work at all so I rebooted the phone and the camera went back to the backwards upside down. I got my bud to snap this picture.

The selfie mode works normal but the normal camera is still messed up as you can see.

@Korth

I know what you wrote makes sense to some people but that went right over my head. Lol!

Re: Backwards and upside down

softech — Sun, 18 Jul 2021 13:49:38 GMT

@carlaspapa if idifferent camera apps are all showing the same issue, maybe it is a hardware issue? is that a new phone you just got? you can still seek warranty support?

Re: Backwards and upside down

TheGx — Sun, 18 Jul 2021 19:34:25 GMT

@carlaspapa :Can you provide us more information specifically:

1. Had the camera ever worked normally for you?

2. When did it start going backwards and upside down?

3. Did you buy phone new or used?

4. Was there anything you know of that was installed only phone or updated before camera started going backwards etc?

5. Have you tried the hard reset that completely erases phone data and resets all settings in phone to originals modes?

It just seems strange that other camera cannot access the front camera...

Re: Backwards and upside down

Korth — Sun, 18 Jul 2021 23:39:21 GMT

@carlaspapa wrote:
I know what you wrote makes sense to some people but that went right over my head. Lol!

lol

It boils down to three options ...

1) live with the wrong-oriented photos, use software (an app) on your Umidigi or on a computer to rotate and flip the images when needed,

2) backup all your data - your photos, your contacts, your logins/passwords, your conversations and browser favourites and savegames and calendars and whatever else you want to keep - preferably off-device (onto a computer or the cloud or written down or whatever) - then do a hard reset (clear EMMC/etc) to wipe the thing back to clean factory defaults,

3) return it to the vendor or take it to a repair shop to get the software and/or the hardware faults fixed. (Data backup is still recommended, just in case they wipe it clean or they break it or they replace it with a different unit.)

You might also try unlocking the advanced UI/dev options to see if they might offer some kind of "hidden" user setting which can correct this weird issue, though this is somewhat beyond the scope of this thread so if you don't already know what this means then it's probably best you learn more by reading/watching online.

Re: Backwards and upside down

carlaspapa — Mon, 19 Jul 2021 07:54:28 GMT

Thanks everyone for your help for this weird problem with my camera in my phone.

@TheGx

To answer your questions....

My camera worked fine up until about 10 days ago.
I had to take a picture of myself to register for a security app..
Umidigi F1 bought new just over a year ago. Even with extended warranty getting support is impossible.
Yes the security pass for my job site.
No not until I can find out how to redo the pass for work.

It is kind of cool having my own bizarro world camera....for now.

Anyone for an upsidedown Sunday drive?