topic Re: Having phone connection issues in Get Support

Having phone connection issues

Warde — Thu, 06 Jan 2022 07:49:17 GMT

My account was suspended, a payment was made, however it still does not work. How do I make it work again?

softech — Thu, 03 Jun 2021 23:53:31 GMT

@Warde wrote:
My account was suspended, a payment was made, however it still does not work. How do I make it work again?

@Warde When you are at Self-Serve, do you see the button to Reactivate Current Plan? click that, then reboot the phone..

esjliv — Thu, 03 Jun 2021 23:54:42 GMT

@Warde wrote:
My account was suspended, a payment was made, however it still does not work. How do I make it work again?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

If still issues, try adding an addition $1 to your Available Funds, then Reboot.

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.

Warde — Thu, 03 Jun 2021 23:58:26 GMT

Yes, I already went through the reactivate plan option. It says my Account Status is Active

esjliv — Mon, 07 Jun 2021 19:58:13 GMT

@Warde wrote:
Yes, I already went through the reactivate plan option. It says my Account Status is Active

Status Active - Check.

Do you have any services at all? Calling/texting/Data?

Have you tried the other trouble shooting tips?

Can you try your SIM into another compatible Public Mobile device?

Not sure if you are using a new or new to you phone, even if you are not, check anyway if your phone is blacklisted:

If still no service, after other suggestions, I would ask the Moderators to check your account / SIM card.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

2 – Slower - Use this link to:

softech — Fri, 04 Jun 2021 00:03:24 GMT

@Warde I guess you are close. Power off the phone for a minute. Reboot and try again.