topic Re: Port in a number in Get Support

Port in a number

macforest — Thu, 06 Jan 2022 07:49:00 GMT

I ported out my public mobile number to another provider. How long do I have to wait to port that number back to public mobile?

Thx.

Re: Port in a number

BlueB — Thu, 15 Jul 2021 19:06:52 GMT

@macforest

After the number is fully transferred to the other provider, you should be able to port it back as far as I know.

It sounds like you're sending your number out and back in so quickly and simply curious why? 🙂

Re: Port in a number

softech — Thu, 15 Jul 2021 19:08:51 GMT

@macforest As long as the number arrived at your "new" provider, you can request to port out again and port it back in PM

But.. you need a new SIM card and this will be a new activation, new account

(of course, you have to check the contract and fine prints of the new plan with the new provider, see if you were locked with them for any time or might have some penalty charges.)

Re: Port in a number

macforest — Thu, 15 Jul 2021 19:29:25 GMT

Thanks for the reply. it was ported out a week ago. I initiated the port in today from Public Mobile but that phone number did not pass the eligibility check. Not sure why. So I thought perhaps there is a waiting/holding period before that number can be ported back to Public Mobile.

Re: Port in a number

BlueB — Thu, 15 Jul 2021 19:36:15 GMT

@macforest

Hmm, good question as I haven't seen this come up before. I know telcos can't reassign old numbers for 45 days, and not sure if there's something similar here for any reason. This would be a learning experience for me too! 🙂

Re: Port in a number

macforest — Thu, 15 Jul 2021 19:43:55 GMT

Given that the number is working and the account is in good standing status at the new provider, what or why would the phone number not pass the port in eligibility check from Public Mobile?

Re: Port in a number

softech — Thu, 15 Jul 2021 20:06:02 GMT

Where did you port the number out to?

Also, what is the area code and the first 3 digit of the numbers? Let me know and I can check the CO code status site

Re: Port in a number

macforest — Thu, 15 Jul 2021 21:04:46 GMT

@softech

The provider is Lucky Mobile and number is 416-417-xxxx. Thx.

Re: Port in a number

softech — Thu, 15 Jul 2021 21:23:35 GMT

This is a Toronto number and really no reason why this number cannot be ported back into PM

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal also shows that 416-417 is eligible to be ported into PM

Try again, if it still fails, maybe you need to open a ticket with Mod. Maybe the port out was too recent and PM has not update some part of the system and think the number was still with PM when you request porting in.

Re: Port in a number

macforest — Thu, 15 Jul 2021 21:59:10 GMT

@softech,

thanks for confirming that.

I just tried it now and it's still not passing the eligibility check. What's the best way to open a ticket with Mod and reference back to this thread. Thx.

Re: Port in a number

softech — Thu, 15 Jul 2021 22:09:12 GMT

I wonder if online activation chat is useful here. Start a chat with them, tell them you are activating and got stuck because of the porting

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

if they do not give the answer you want, maybe open a ticket with Mod:

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , starting by type "Porting", select the following in order

"Transferring my number to Public Mobile"

"Other carrier"

"How to trasnfer my number during activation"

"Contact Us"

"Click here to submit a ticket"

you will then get to the submit ticket page, just enter your Community username and password and follow

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port in a number

macforest — Thu, 15 Jul 2021 23:27:43 GMT

@softech

Thank you for all your help. I opened a ticket to Mod Team for their assistance.