topic Voice calls get disconnected in Get Support

Voice calls get disconnected

PunjabMoga — Thu, 06 Jan 2022 07:48:19 GMT

My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?

Re: Voice calls get disconnected

esjliv — Mon, 31 May 2021 22:55:48 GMT

@PunjabMoga wrote:
My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?

@PunjabMoga when active on a all you should have a stronger signal (more bars) then when not on a call.

Toggle your phone into airplane mode, than back to regular mode.
Also, you can do a reset of your network settings.

Where are you located, in the Manitoba, by any chance?

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/m-p/650309/highlight/true#M129645

if you are totally losing the bars on your phone then force your Mobile Connection to 3G, or what other settings you have on your phone...the bars will increase.

You should go back to Auto select though when out and about if you ever want to use your data.

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

Re: Voice calls get disconnected

Anonymous — Mon, 31 May 2021 22:58:35 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or if still have the issue you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck