topic Re: How do I get better data service? in Get Support

How do I get better data service?

Jojew — Thu, 06 Jan 2022 07:48:15 GMT

I never get good service at my house, wondering if it’s because it’s a basement suite?

Re: How do I get better data service?

esjliv — Mon, 31 May 2021 21:27:41 GMT

@Jojew wrote:
I never get good service at my house, wondering if it’s because it’s a basement suite?

That is possible. Do you receive better service when you leave the basement suite, outside?

Are you talking about the bars of service showing? If so, as long as you have as little as 1 showing, you will be fine for receiving and making calls. You will notice the bars increase when a call is engaged.

EDIT: if you are totally losing the bars on your phone then force your Mobile Connection to 3G, or what other settings you have on your phone...the bars will increase.

You should go back to Auto select though when out and about if you ever want to use your data.

Re: How do I get better data service?

Anonymous — Mon, 31 May 2021 21:24:59 GMT

off course in basement suite you never getting a good Signal
you know.

try it outsite is 100% working

so you will know why !

Good Luck

Re: How do I get better data service?

Spudster — Mon, 31 May 2021 21:39:06 GMT

Definitely @Jojew , concrete disrupts cell signals by producing physical interference. It absorbs and reflects Radio Frequency (RF) waves as they try to pass through it. The end result is that not all of the cell waves that hit the outside of your concrete building make it through to the inside, causing a reduction in the cell reception seen by your phone. Concrete is not the only material that can cause this phenomenon, with metals and toughened glass also among the leading causes of physical interference.

Possible fixes:

1. Cellular Repeater

Cellular repeaters act as miniature cell towers, re-transmitting cellular signals across an area of around a few hundred feet. They generally consist of two connected antennae: one internal and one external. The external antenna acts as a receiver, taking in cell signals before they are blocked by the concrete. The internal antenna then broadcasts these signals on the inside of your building, allowing signals to reach your phone without being subjected to physical interference by the concrete in the building walls.

2. Minimize Interference

You may be able to improve your cell signal by minimizing the electromagnetic interference inside your building. Electromagnetic interference occurs when radio waves clash in transmit, causing similar effects to physical interference. To avoid it, try to keep wireless devices such as routers and cordless desk phones away from the areas you use your cell in. This will not prevent the interference caused by concrete, but may help you to provide a better environment for the signals that make it into your building.