topic Re: Phone deactivated after travelling abroad in Get Support

Phone deactivated after travelling abroad

hectorpl — Thu, 06 Jan 2022 07:48:06 GMT

Does any of you know how to activate a plan that was deactivated after travelling abroad? My phone asks me for four digits of a code to activate. Unfortunately, I do not know what code it refers to.

Re: Phone deactivated after travelling abroad

Dtack — Wed, 14 Jul 2021 11:46:41 GMT

@hectorpl I believe the 4 digit code is your PIN # that you used when you initially set up your account.

This would have also been sent to you by PM (611) when you set the account up. Hope this helps.

Re: Phone deactivated after travelling abroad

esjliv — Wed, 14 Jul 2021 12:16:54 GMT

@hectorpl wrote:
Does any of you know how to activate a plan that was deactivated after travelling abroad? My phone asks me for four digits of a code to activate. Unfortunately, I do not know what code it refers to.

Hello @hectorpl ,

If you have a plan that has been in suspended status, due to non-payment, for over 90 days, then you lost your phone number and Public Mobile account.

You would lose your ability to use the SIM card again, and any rewards, or Available Funds that was in your account.

If this time period has been within 90 days, than simply top up your account either through Self Serve OR calling 611 (YES, Pin needed for this route. If you do not have a text from activation of your PIN, then you will need Moderators to reset it for you), then RESUME/REACTIVATE your plan.

Register for a Self Serve account (if your account has not been suspended for over 90 days), if you have not created one before: https://selfserve.publicmobile.ca/self-registration/

Topping up your account: https://publicmobile.ca/en/ns/get-help/articles/top-up-your-account

Contact Moderators: https://publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

Re: Phone deactivated after travelling abroad

Dunkman — Wed, 14 Jul 2021 12:18:16 GMT

@hectorpl

How long was your phone deactivated for? If more than 90 days after payment due date, your account would be permanently closed and number lost.

Do you have autopay set up? ie. credit card registered? Looks like you are trying to load funds by dialing 611 form your phone. That requires knowing your PIN which was chosen by yourself when you first activated your SIM card. You should have received a text message.

You can also restart your plan via your self service account. Load up funds equivalent to your month's plan. If you forgot your password, you can reset the self service account password.

https://selfserve.publicmobile.ca/forgot-password/

If you forgot your PIN and unable to reset your password, you would need to contact moderator.

Re: Phone deactivated after travelling abroad

hectorpl — Wed, 14 Jul 2021 12:36:18 GMT

Hi Dunkman,

This worked as the solution:

You can also restart your plan via your self service account. Load up funds equivalent to your month's plan. If you forgot your password, you can reset the self service account password.

https://selfserve.publicmobile.ca/forgot-password/

Thank you so much,

Hector

Re: Phone deactivated after travelling abroad

hectorpl — Wed, 14 Jul 2021 12:37:38 GMT

Thank you for helping, esjliv!

Have a great day,

Hector

Re: Phone deactivated after travelling abroad

hectorpl — Wed, 14 Jul 2021 12:38:34 GMT

Thank you for taking the time to read my issue, Dtack

Have a great day,

Hector