topic Re: Roaming in Get Support

Roaming

Lise3 — Thu, 06 Jan 2022 07:48:04 GMT

I live close to the USA border, and I often can't make a call or receive a call because I'm connecting to the USA tower. At these times, I also don't have internet.

Re: Roaming

softech — Mon, 31 May 2021 14:23:08 GMT

@Lise3 , Yes, your phone might have picked up the wrong carrier because of a stronger signal

What kind of phone do you have ? iOS? Android?

you will need to manually select PM

On some Android, here is how to

If you check Connection->Mobile Networks->Network operator , select the option "Select Manually", wait a bit and you should see a list of available carrier, choose Public Mobile.

Re: Roaming

Triguy — Mon, 31 May 2021 14:36:11 GMT

Change your mobile network settings from automatic to manual and simply connect to the PM network.

Re: Roaming

darlicious — Mon, 31 May 2021 15:31:52 GMT

@AE_Collector

Didn't you say there was some kind of agreement with telus about this type of thing happening?

Re: Roaming

AE_Collector — Mon, 31 May 2021 19:54:47 GMT

@darlicious

@Lise3

I dont have any problems in the Tsawwassen BC / Point Roberts WA area of BC. I do keep my phone locked onto Telus and Roaming blocked on my iPhone 6S. There is a relatively new AT&T tower in Point Roberts that certainly would be picking us up when we are (were!) there. Our service at Pt Roberts improved quite a bit when it went into service which tells me it is processing some of our calls at least.

Telus has agreements with US providers related to cell sites very close to the border. Not sure how it works but it allows “the other guy” to pick up calls and have it not become a roaming call as that would be a constant problem. Maybe blocking roaming will get it to work for you? Or maybe a cell site further across the border is getting you and it isn't part of “the Border Zone”.

AE_Collector

Re: Roaming

Lise3 — Mon, 07 Jun 2021 21:15:59 GMT

When I click on Network Operators, it doesn't give me the option to select manually.

Re: Roaming

Lise3 — Mon, 07 Jun 2021 21:20:12 GMT

It is on automatic and doesn't give me the option to select manually. If I click on Network mode, it gives me 4 options. Two of which are...WCDMA ONLY and GSM only

Re: Roaming

softech — Mon, 07 Jun 2021 21:20:46 GMT

@Lise3 What brand/model of phone is yours?

Re: Roaming

Anonymous — Mon, 07 Jun 2021 21:21:15 GMT

@Lise3 : Is there an automatic switch? Turn it off and manual should happen.

Re: Roaming

Lise3 — Mon, 07 Jun 2021 21:21:52 GMT

Samsung

Re: Roaming

Lise3 — Mon, 07 Jun 2021 21:26:21 GMT

When I click on automatic, it says Disconnect network. Unable to search for networks while data service in use. Stop using current data service and search for other available networks?

Re: Roaming

Anonymous — Mon, 07 Jun 2021 21:28:54 GMT

Let 'er rip.

Re: Roaming

Lise3 — Mon, 07 Jun 2021 21:35:02 GMT

Let er RIP?

Re: Roaming

Lise3 — Mon, 07 Jun 2021 21:39:58 GMT

I'm still not able to switch from automatic to manual...can someone help me please?

Re: Roaming

Anonymous — Mon, 07 Jun 2021 21:45:02 GMT

@Lise3 : What options do you have when it asks to stop using the connection?

Re: Roaming

softech — Mon, 07 Jun 2021 21:48:21 GMT

What model of Samsung is yours?

in the Network operators, you don't have something similar to this? (make sure you are no in Airplane mode)

Re: Roaming

Lise3 — Mon, 07 Jun 2021 22:03:18 GMT

Stop using current data service and search for other available networks

Re: Roaming

Lise3 — Mon, 07 Jun 2021 22:05:40 GMT

It's a Samsung Galaxy A5

I have the the first two on your list

Re: Roaming

Lise3 — Mon, 07 Jun 2021 22:08:17 GMT

Should mobile hotspot be on or off?

Re: Roaming

softech — Mon, 07 Jun 2021 22:29:37 GMT

@Lise3 wrote:
It's a Samsung Galaxy A5

I have the the first two on your list

What happen if you click Search Network, do you see Public Mobile?

It might take long for it to return the list. You might see other US operators, too