topic Re: in coming calls in Get Support

in coming calls

gehman5 — Thu, 06 Jan 2022 07:48:00 GMT

In coming calls are going to voice mail.. some times there is no record of the incomming call

Re: in coming calls

computergeek541 — Wed, 14 Jul 2021 03:40:49 GMT

@gehman5 wrote:
In coming calls are going to voice mail.. some times there is no record of the incomming call

Are you a new customer?

If you asked for a number to be ported in, re-insert your old carrier's SIM card as porting isn't compete. The voicemail that callers are hearing could be of your old carrier.

If you haven't asked for a number to be ported in, try setting your network type to 3g-only/WCDMA-only/HSPA-only.

Re: in coming calls

gehman5 — Wed, 14 Jul 2021 01:55:37 GMT

we were getting calls but all of a sudden its going to voice mail

Re: in coming calls

softech — Wed, 14 Jul 2021 02:13:32 GMT

What kind of phones do you have?

you might try want to change your network to "3G Only" for couple days and see if that helps.

Re: in coming calls

Anonymous — Wed, 14 Jul 2021 02:20:00 GMT

@gehman5 : Maybe have a look at devicecheck.ca

Edit: although that wouldn't be relevant if outgoing and text and data works.

Re: in coming calls

esjliv — Wed, 14 Jul 2021 02:58:17 GMT

@gehman5 wrote:
we were getting calls but all of a sudden its going to voice mail

Hello @gehman5 ,

The phrase 'all of a sudden' is sometimes unnerving.

If your other texting and data services are also not working (as @Anonymous posted already) check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

How long has this been happening? And was everything working before this started?

Some trouble shooting - try one or more of the below:

*ensure "Do Not Disturb" was enabled by mistake

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings