topic Re: Data mysteriously deactivated in Get Support

Data mysteriously deactivated

bobtrudel — Thu, 06 Jan 2022 07:47:59 GMT

My data has been deactivated a week ago even though I have over 3 GB left.

I always monitor my GB limit and always use Wi-Fi when possible.

Can somebody please help?

Robert

xxx-xxx-xxxx.

Phone number redacted by will13am. Please do not post personal information on the public forum.

Re: Data mysteriously deactivated

softech — Mon, 31 May 2021 13:09:33 GMT

@bobtrudel It looks to me you are checking your data from the built-in data tracker, which is running on a monthly cycle.

However, PM is running on a 30 days cycle in which case those monthly cycle might not work (unless you keep changing the start date manually). You might want to go with 3rd part app that is able to track 30 days cycle

In terms of how much you used, best way is to logon to Self-Serve to confirm. Please logon serve-serve. On the Overview Tab, it would show you how much data is used. If you don't see a line about data, that means you have used up all the data for this cycle

Also, in Self-Serve, you can confirm if your current cycle really started on May 20

Please use the 3 dots on the top right of your post to edit your post and remove your phone number. This is an open forum and don't post personal info here.

Re: Data mysteriously deactivated

Dunkman — Mon, 31 May 2021 13:40:27 GMT

@bobtrudel

PM's data counter is the official tracker of your plan's data use. You can also check your data usage history in your self service account. See below:

As mentioned above, if you don't see the data tracker, that means you ran out of data this 30 day cycle.

Re: Data mysteriously deactivated

bobtrudel — Mon, 31 May 2021 15:07:06 GMT

Thought I was ok, I just edited my credit card and made a payment....now my data on the self serve shows 0 GB used out of 5120. But when I disconnect from the WiFi, I still don't have access to the Web!

Getting frustrated, enough to consider another carrier......

Re: Data mysteriously deactivated

Anonymous — Mon, 31 May 2021 15:09:07 GMT

@bobtrudel : Try flipping in/out of airplane mode. It looks like maybe autopay didn't work and you were suspended.

Re: Data mysteriously deactivated

darlicious — Mon, 31 May 2021 15:27:56 GMT

@bobtrudel

So you made a payment and your plan renewed. Your account says active? Try rebooting your phone.

Edit:

You should reset your phone's data tracker to the correct dates.

Re: Data mysteriously deactivated

bobtrudel — Mon, 31 May 2021 15:28:23 GMT

Flipped in and out of airplane mode and got my data back!

Thank you very much for the help, it is much appreciated.

Re: Data mysteriously deactivated

srlawren — Mon, 31 May 2021 23:08:44 GMT

@bobtrudel wrote:
Flipped in and out of airplane mode and got my data back!
Thank you very much for the help, it is much appreciated.

@bobtrudel FYI for future reference, anytime you get something unexpected like this come up, the very first thing you should try is to reboot (or power off and back on) your phone. This solves a lot of weird glitches that can crop up over time.