topic Re: Phone Problem in Get Support

Phone Problem

RSS2021 — Thu, 06 Jan 2022 07:47:51 GMT

I activated my phone about 24 hours ago. I am able to make phone calls, send text messages and receive text messages, but, when someone calls my phone number, they get the "we're sorry, the number you have reached is not in service ..."?

This is strange because I can make calls and when I call, the other person can see my number and all appears fine. How can my number not be in service if I can make calls, send and receive text messages?

Re: Phone Problem

softech — Tue, 13 Jul 2021 22:16:21 GMT

@RSS2021 were you porting your phone number from another provider?

If so, can you have your friends from different providers to test calling you (Rogers, Bell, Telus, etc). Your friends from the major Mobile provider should be able to reach you by now. Smaller providers, mainly VoIP , will take longer to find out you have moved to PM , it might take them a day or two

Re: Phone Problem

Anonymous — Tue, 13 Jul 2021 22:25:43 GMT

@RSS2021

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and if still not can't fix it please you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number, if you know it,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Phone Problem

esjliv — Tue, 13 Jul 2021 22:21:00 GMT

@RSS2021 wrote:
I activated my phone about 24 hours ago. I am able to make phone calls, send text messages and receive text messages, but, when someone calls my phone number, they get the "we're sorry, the number you have reached is not in service ..."?

This is strange because I can make calls and when I call, the other person can see my number and all appears fine. How can my number not be in service if I can make calls, send and receive text messages?

Hello @RSS2021 ,

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

If this was an activation of a new number, and trouble-shooting above and from others are not working, I would contact the Moderators to check the provisioning of you account.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Phone Problem

RSS2021 — Tue, 13 Jul 2021 22:24:38 GMT

Thank you for the quick reply, I will contact the Public Mobile Moderator_Team by using the comment circle. Have a great day.

Re: Phone Problem

RSS2021 — Tue, 13 Jul 2021 22:28:23 GMT

Thank you. I will try it.

Re: Phone Problem

RSS2021 — Tue, 13 Jul 2021 22:29:46 GMT

Great information to know. Thank you.

Re: Phone Problem

RSS2021 — Tue, 13 Jul 2021 22:52:35 GMT

I just submitted a ticket to the Moderator Team. Thank you again for the information.

Re: Phone Problem

RSS2021 — Tue, 13 Jul 2021 23:51:27 GMT

You are right, the Moderator Team are indeed very nice and helpful, as they have already replied to my ticket and they are looking into my problem for me.