topic Re: Mobile no data connection in Get Support

Mobile no data connection

chenjia1957 — Thu, 06 Jan 2022 07:47:42 GMT

Hi,

My mobile has no data connection for about 2 months. I checked the setting and found no problem.

Please help by a person, not machine.

Regards

Re: Mobile no data connection

will13am — Tue, 13 Jul 2021 18:46:59 GMT

@chenjia1957 , support is via online only. You post questions in the community that do not require access to the self serve account. If you need the account looked into, use the chat symbol to initiate a support ticket. Anyway, does you self serve account show that you have unused data available. If there is, the next thing to investigate is whether mobile data has been turned on and if on, is there a usage limit that is blocking data usage. If that checks out, then check the APN settings to make sure they are correct. See links below for APN changes.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

Re: Mobile no data connection

hairbag1 — Tue, 13 Jul 2021 18:47:36 GMT

@chenjia1957 wrote:
Hi,

My mobile has no data connection for about 2 months. I checked the setting and found no problem.

Please help by a person, not machine.

Regards

Log in to your account and look at My Data and Add-ons. Do you see any mention of available data ? If not...that might mean you use it up.

Re: Mobile no data connection

esjliv — Tue, 13 Jul 2021 18:47:34 GMT

@chenjia1957 wrote:
Hi,

My mobile has no data connection for about 2 months. I checked the setting and found no problem.

Please help by a person, not machine.

Regards

Hello @chenjia1957 - 2 months!

Did you have data before then?

If so, check to make sure your Data Line is showing in your OVERVIEW tab in your Self Serve account.

If yes, try:

rebooting your phone
going into airplane mode then back to regular mode
do a RESET of your Network Settings

If you never had data working, check your APN settings:

For Android = https://apn-canada.gishan.net/en

Re: Mobile no data connection

Anonymous — Tue, 13 Jul 2021 18:48:45 GMT

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

if you still not working you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number, if you know it,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Re: Mobile no data connection

darlicious — Tue, 13 Jul 2021 18:56:25 GMT

@chenjia1957

OMG......onslaught of info there tor you.

Can you tell me the brand and model of your phone?
Did you have data previously with pm?
Do you have wifi?

Re: Mobile no data connection

softech — Tue, 13 Jul 2021 18:58:01 GMT

@chenjia1957 Voice calls are working and just not the data?

Was data ever work on your current phone?

What kind of phone is yours (brand and model)?

Re: Mobile no data connection

SJPlayer — Thu, 25 Jan 2024 03:07:49 GMT

My regular phone data was working but it ran out so I purchased $30 add on but it won't work now.

I have a Samsung android