topic Re: Port in Get Support

Port

drewber83 — Thu, 06 Jan 2022 07:47:35 GMT

Hey guys. So just opened a new line and ported my number from Fonus Mobile. I'm able to get and send texts and they show as being from my ported number as well as being able to call people and it shows my ported number. But when someone calls me it still rings through on Fonus as I get my old voicemail. Is this just part of the process or did the port partially fail?

Re: Port

Anonymous — Sun, 30 May 2021 00:36:03 GMT

@drewber83 : If Fonus uses a SIM for service then did you leave it in the phone to confirm the transfer?

Re: Port

drewber83 — Sun, 30 May 2021 00:37:27 GMT

I did but never got a text to confirm I wanted to do the port. They're a USA carrier that operates through roaming in Canada but its a virtual number so not sure if it's able to receive those types of texts or not.

Re: Port

softech — Sun, 30 May 2021 00:39:19 GMT

@drewber83

Part of the port process is to reply a text from your previous provider. Did you do that?

If you hvae done that, just reboot your phone every 30 mins and it will be done eventually

Re: Port

Spudster — Sun, 30 May 2021 00:39:38 GMT

@drewber83

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Check your private message mailbox for a number you can call to help with porting.

Re: Port

Anonymous — Sun, 30 May 2021 00:45:21 GMT

@drewber83 : If it's not a Canadian area code/prefix then you can't port it in. Somebody will be by with the web page to check to see if it's a compatible number.

Check number here

Re: Port

softech — Sun, 30 May 2021 00:40:52 GMT

@drewber83 wrote:
I did but never got a text to confirm I wanted to do the port. They're a USA carrier that operates through roaming in Canada but its a virtual number so not sure if it's able to receive those types of texts or not.

do you have a Canadian phone number from Fonus?

Re: Port

drewber83 — Sun, 30 May 2021 00:49:29 GMT

Yes it's a Canadian number it's area code 506 from new Brunswick I ported to them back in April from Eastlink. I filled out the form for a stuck port so I will wait and see what happens

Re: Port

softech — Sun, 30 May 2021 00:52:09 GMT

Did try request port during activation process. There is a number you could call to confirm the porting status. I will private message you

Re: Port

drewber83 — Sun, 30 May 2021 01:15:03 GMT

So in the end I called them and the reason is Fonus shows as Iristel which is a landline carrier in their system so it can take 2 business days to complete. If it's not fully ported by end of day Tuesday I'll call them back but all looks to be on track. Thanks everyone!

Re: Port

softech — Sun, 30 May 2021 03:42:31 GMT

@drewber83 just to let you know, porting from landline could take as many as 3 to 7 business days. But yes, call them on Tue for an update.

Re: Port

siddijal — Mon, 15 Nov 2021 23:02:25 GMT

Is your issue fixed, I am planning to port from fonus. Any idea how much time it took for you to port?