topic Re: Data usage text message telling lies. in Get Support

Data usage text message telling lies.

Mike420 — Thu, 06 Jan 2022 07:47:32 GMT

I received a text message yesterday saying I used 95 percent of my data which is not reflected when I login to my account.

On top of this I didn't receive a 75 percent warning. Data usage is indicating both on my phone tracker and public mobile account to be around 40 percent used.

Re: Data usage text message telling lies.

will13am — Tue, 13 Jul 2021 15:59:28 GMT

I rarely get data usage notification, particularly during the pandemic. I have not experienced this kind of issue myself.

Re: Data usage text message telling lies.

Triguy — Tue, 13 Jul 2021 16:02:26 GMT

Data usage tracker in the self serve account is usually very accurate.

https://www.publicmobile.ca/en/on/get-help/articles/managing-your-data-usage

Re: Data usage text message telling lies.

Staliger — Tue, 13 Jul 2021 16:22:03 GMT

@Mike420 I would simply ignore notifications. Just check Self-service account. It shows the correct info regarding data usage.

Re: Data usage text message telling lies.

esjliv — Tue, 13 Jul 2021 17:43:30 GMT

@Mike420 wrote:
I received a text message yesterday saying I used 95 percent of my data which is not reflected when I login to my account.

On top of this I didn't receive a 75 percent warning. Data usage is indicating both on my phone tracker and public mobile account to be around 40 percent used.

@Mike420 Just making sure this was a text from Public Mobile about the 95%? If so, and your Self Serve shows you have data left, then I would ignore the message.

OR, was this your phone data limiter warning you? Your phone can be set to provide you data warning limits as well. Check what those settings say.

Re: Data usage text message telling lies.

Dtack — Tue, 13 Jul 2021 17:48:51 GMT

@Mike420 I use the tracker in the Self Serve Account and find it to be pretty accurate.

Re: Data usage text message telling lies.

Mike420 — Tue, 13 Jul 2021 20:53:48 GMT

Yes it was from 611 saying public mobile here, you have used 95% of your data...

Self serve shows that I am under 40% used so far. Guess my biggest concern is some delay in self serve updating.

I will just ignore it for now.