topic Re: Sim card swap in Get Support

Sim card swap

charles10 — Thu, 06 Jan 2022 07:47:15 GMT

Sim swap

Re: Sim card swap

BKNS27 — Mon, 12 Jul 2021 19:08:39 GMT

@charles10

Were you SIM swapped?

Log into your Self Serve account and tap Lost/Stolen Phone and contact a PM moderator on SIMon chat button.

Re: Sim card swap

cavemantoronto — Mon, 12 Jul 2021 19:10:49 GMT

@charles10 Click on the chat bubble to swap your sim. You posted in Community instead.

Re: Sim card swap

hTideGnow — Mon, 12 Jul 2021 19:12:40 GMT

@charles10 you can quickly open a SIM Swap ticket with this direct link:

SIM change
https://urlshortner.tiia.ai/-H7DB-

Re: Sim card swap

Anonymous — Mon, 12 Jul 2021 21:11:33 GMT

@charles10

you Have To Submit a Ticket To Customer Service by Moderator Team,

to swap old SIM card,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,
explanation to them nice Team and nice service.

Good Luck

Sim Card Swap

charles10 — Mon, 12 Jul 2021 20:45:04 GMT

I am unable to swap my sim card.

Someone Please help, I need my phone.

SD08: Moved from Beginner’s Guide to the Community. Title edited to reflect subject.

Re: Sim Card Swap

hTideGnow — Mon, 12 Jul 2021 20:45:20 GMT

@charles10 You have a new SIM and ready to request swap on the system? Ticket to sim swap request can be done via this direct link:

https://urlshortner.tiia.ai/-H7DB-

Re: Sim card swap

charles10 — Mon, 12 Jul 2021 23:11:56 GMT

Can't submit a ticket. This is a nightmare.

U used to be able to do it in self serve.

I don't know what to do again. **bleep**! What's really happening? Gooness7

Re: Sim card swap

Anonymous — Mon, 12 Jul 2021 23:14:15 GMT

@charles10 : Did you go in to the chatbot? Did you type in sim card swap? Did you get to a ticket entry form? Did you log in with the your community credentials first? Then did you verify with your account credentials or maybe via PIN? Do you see the ticket having been submitted in your Sent folder in your private messages?

Re: Sim card swap

dabr — Tue, 13 Jul 2021 00:22:49 GMT

@charles10 wrote:
Can't submit a ticket. This is a nightmare.
U used to be able to do it in self serve.
I don't know what to do again. **bleep**! What's really happening? Gooness7

@charles10 If you're having problems submitting a ticket via the chatbot, then you need to select the second option mentioned in your chosen solution of sending a private message Moderator_Team: "or you can send a private message to Moderator Team by Click HERE. "

Re: Sim card swap

hTideGnow — Tue, 13 Jul 2021 00:33:27 GMT

@charles10 wrote:
Can't submit a ticket. This is a nightmare.
U used to be able to do it in self serve.
I don't know what to do again. **bleep**! What's really happening? Gooness7

did you try the direct link I posted?

https://urlshortner.tiia.ai/-H7DB-

All you need to do after is

1. Click "Contact Us"

2. Click "Click here to submit a ticket"

It will then go to another page, enter your Community credentials and follow from there.