topic Problems with SMS messages not being received. in Get Support

Problems with SMS messages not being received.

ef130968 — Thu, 06 Jan 2022 07:47:10 GMT

Hello,

I'm having problems with SMS messages. Occasionally, when sending a message it is either not received by the recipient or takes a long time to arrive.

The messages have been sent, but some recipients have mentioned never receiving my texts.

Can anyone provide some guidance to help me work out this issue.

Thanks,

Eric.

Re: Problems with SMS messages not being received.

Anonymous — Fri, 28 May 2021 20:32:50 GMT

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and make sure APN Settings On device

Changing APN Settings On An IPhone

click HERE

Changing APN Settings On Android Phones

click HERE

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

Good Luck

Re: Problems with SMS messages not being received.

softech — Fri, 28 May 2021 20:33:21 GMT

@ef130968 What kind of phone do you have?

are you certain you were not at airplane mode when SMS was sent?

Re: Problems with SMS messages not being received.

HALIMACS — Fri, 28 May 2021 20:52:16 GMT

Hi @ef130968

This could be a case of either the sender and/or receiver having chat or iMessage settings enabled.

If Android, try adjusting Chat messages options.

tap Messaging app,
tap 3 little dots top right,
select Settings,
under Chat settings, scroll to "Select default messaging type",
toggle it to Automatic or Text/multimedia msg

For Apple, adjust the iMessage settings:

tap the Settings app,
tap Messages,
turn iMessage off by toggling the switch to grey from green.

Re: Problems with SMS messages not being received.

esjliv — Fri, 28 May 2021 23:16:24 GMT

@ef130968 wrote:
Hello,

I'm having problems with SMS messages. Occasionally, when sending a message it is either not received by the recipient or takes a long time to arrive.

The messages have been sent, but some recipients have mentioned never receiving my texts.

Can anyone provide some guidance to help me work out this issue.

Thanks,

Eric.

@ef130968 are these delayed or not received at all?

There have been other discussions about delayed SMS, as posted by @mimmo

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Delayed-SMS/m-p/671132

Try: force stop, clear cache of messaging app. also try clearing data of messaging app in settings.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Help-Cannot-receive-incoming-SMS-messages-from-time-to-time/m-p/278596