topic Re: When i put my sim card into another phone all my data disappeare in Get Support

When i put my sim card into another phone all my data disappeare

Seawatersoul — Thu, 06 Jan 2022 07:47:07 GMT

The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB SO ANNOYING !!! you guys and gals ever experience this? If you did what was the fix? Thank you for All you do

Re: When i put my sim card into another phone all my data disappeare

JK8 — Mon, 12 Jul 2021 17:00:11 GMT

@Seawatersoul wrote:
The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB SO ANNOYING !!! you guys and gals ever experience this? If you did what was the fix? Thank you for All you do

Log into self service and look under My Data & Add-Ons to confirm your amount of data you have left.

Re: When i put my sim card into another phone all my data disappeare

Seawatersoul — Mon, 12 Jul 2021 17:01:41 GMT

That is actually how are knew I had data left m'dear 😉

Re: When i put my sim card into another phone all my data disappeare

LurganIeUk — Mon, 12 Jul 2021 17:08:43 GMT

@Seawatersoul wrote:
The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable
Makes sense.

so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB SO ANNOYING !!!
Ok so you want to use your 1GB

you guys and gals ever experience this?
What?

If you did what was the fix?
Fix what?

Re: When i put my sim card into another phone all my data disappeare

esjliv — Mon, 12 Jul 2021 17:08:34 GMT

@Seawatersoul wrote:
That is actually how are knew I had data left m'dear 😉

@Seawatersoul ...so what actually did you see before and see after.

It sounds like you seen 1GB after you made the switch??

Re: When i put my sim card into another phone all my data disappeare

Anonymous — Mon, 12 Jul 2021 17:12:43 GMT

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

or if you like it to do factory reset settings to cleaning everything.

Re: When i put my sim card into another phone all my data disappeare

hTideGnow — Mon, 12 Jul 2021 17:09:31 GMT

It is possible the new phone was using the Mobile Data to download OS update or Google Store download. Or It is also possible you were setting up the phone and Google was downloading the backup/restore files off the cloud using Mobile Data.

If you was following phone setup when you use this "another" phone, it sounds to me that you didn't setup Wifi during the phone setup process

Re: When i put my sim card into another phone all my data disappeare

hTideGnow — Mon, 12 Jul 2021 17:11:38 GMT

@Anonymous wrote:
do one thing Make sure your phone is off before removing your SIM card,
and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

@Anonymous, sorry just don't understand, how reboot or reseat SIM helps to get the 1GB data back?

Re: When i put my sim card into another phone all my data disappeare

LurganIeUk — Tue, 13 Jul 2021 02:13:32 GMT

Re: When i put my sim card into another phone all my data disappeare

og2 — Tue, 13 Jul 2021 01:45:22 GMT

@Seawatersoul

Click on the APN settings link in @Anonymous post.

That is the main fix to look at

Re: When i put my sim card into another phone all my data disappeare

darlicious — Fri, 16 Jul 2021 08:15:49 GMT

@Seawatersoul

You need to take advantage of any access to free wifi as possible so when you set up a new/old phone that important updates, data back ups and downloads in general are getting done on wifi. Try to plan when you can do this....meeting for a coffee at Timmy's? Upload your photos to your google account, download some music to your phone or a micro sd card in your phone.

To find local cafes with free wifi...

http://www.wificafespots.com/wifi/city/CA-NS-Antigonish

The next time you are near free wifi download this app to help you find free wifi where ever you go...

https://www.wiman.me/canada/free-wifi-antigonish

Re: When i put my sim card into another phone all my data disappeare

srlawren — Fri, 16 Jul 2021 19:24:31 GMT

Does anyone completely understand what the issue is? @Seawatersoul could you give us a few more details? Such as:

- how much data is included in your plan?

- how much data did you think you had remaining before you moved the SIM card to the Moto?

- were you expecting to have more than 1 GB remaining at that point in time, or less?

- what was annoying about having "at least" 1 GB remaining?

In other words: what were you expecting and what annoyed you?