topic Re: missed payment in Get Support

missed payment

ann-collins2021 — Thu, 06 Jan 2022 07:47:03 GMT

I want make a payment again due to lack of funds. But now I can not do it as it is asking me for a 4 pin pass. I do not have that.

Re: missed payment

Triguy — Fri, 28 May 2021 14:25:08 GMT

You can log into your self serve account and make a manual top up payment.

Sign in to Self-Serve.
Click on the Payment tab
From here, you can make a one-time payment.

Re: missed payment

benfatto — Fri, 28 May 2021 15:14:30 GMT

@ann-collins2021 To reset your PIN open a trouble ticket.

To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the moderators, but this alternative contact method may have a longer response time. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: missed payment

Anonymous — Fri, 28 May 2021 15:17:41 GMT

@ann-collins2021 : You can also buy a voucher at many stores or online and use the 611 service. Vouchers don't need the PIN. You can also use the Instant Top-up method in a few stores.

You might also find your PIN from initial activation. It gets texted to you from 611. Look in your phone unless you deleted it. It could also be on the SIM itself looking like a text.

Re: missed payment

yiruiruan — Sat, 29 May 2021 16:27:17 GMT

Either obtaining a voucher or going online into your account and add funds there. Have you also considered using Auto-Pay, it can help you save $2 per month.